Digital Transformation for Local and Regional Government

Driving digital transformation for the Public Sector

We know that today’s citizens want greater digital self-service convenience and that municipalities need to start taking a services-first approach to help meet the needs of constituents. For local and regional government (LRG) entities, the trend toward digital transformation can be leveraged to allow entities to streamline citizen engagement and self-service, improve city-wide asset maintenance and break down data silos.

PowerObjects can help. We are a leader in delivering Microsoft Business Applications through unparalleled offerings of service, support, education and add-ons. This powerful platform combined with our unique implementation approach sets the stage for LRG entities to meet citizen expectations using self-service portals, while streamlining operations and reporting for government-run programmes and services.
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Common challenges

Operational Redundancy

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Disengaged Citizens

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Struggle to provide Optimised Services

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PowerObjects Solutions for Local and Regional Government

Leveraging the Power Platform and Microsoft Dynamics 365, we work with LRG organisations to overcome these challenges with…

Customer service on multiple platforms

Improved customer experience and satisfaction levels due to enriched data supported across multiple channels.

Accurate reporting leads to quicker decisions

A single source of data for more accurate reporting that leads to more well-informed, quicker decisions.

Personal approach and management

A predictive and personalised approach to asset management.

Process scheduling and management

Automation of business processes like scheduling and case management improves staff productivity levels.

Integrated platform by Microsoft Cloud services

An integrated platform that can be easily maintained and lower the cost of IT ownership via Microsoft Cloud services.

Supported on all devices

A more digitally responsive and mobile workforce.

Power Rates calculator for local government and utilities

Power Rates is a flexible, date-driven rates/charges calculator and invoicing tool built specifically for – and in collaboration with – Local Governments and Utilities.

Built on Microsoft Dynamics 365 Finance and Supply Chain Management, Power Rates helps streamline the management of changing rates, charges, and property information while considering date changes for all variables when calculating rates to be charged.

Power Rates Calculator allows for a comprehensive Property Record, serving as the one true source for billings.
Click to enlarge graphic

Key features include:

  • Rate calculation based on current Land Valuations with support for concessions and minimum charges
  • Date-driven rates calculations and concessions for rates
  • Historical ownership data and property valuations
  • User Configurable Rates and Charges for properties
  • Usage fees calculation based on consumption
  • Prorated rates and charges calculation where ownership changes during a billing period
  • Free text invoicing
  • Fixed and service fees calculation
  • Portal integration with Dynamics 365 portals for property owners
  • Scalability to cater for gas, water, and electricity consumption and billing
  • IoT integration-ready through Microsoft Azure for Smart Meters and other compatible devices
  • Calculation insight and review prior to invoicing
Flexible deployment options are available: the solution can be added to an existing deployment or set up in a new environment.

Contact us today for one of our global offices to provide you with an obligation-free demonstration.
We take a proven platform and bring it to the next level for our LRG clients. Here are a few examples of what we can make possible for your organisation…
Power Platform really helps LRG organisations meet business challenges head on. When handling case management, we’ve built an app using Power Apps to see this process through to completion in one powerful application.

"Dynamics on its own is powerful – it’s brilliant, but when you start adding in the rest of the Microsoft Stack, like Outlook, Power BI and Azure, that’s when you start to see the real power of the platform."

- Web Development Manager at Colchester Borough Council

Colchester Borough Council’s digital transformation story

Digitally transforming the Public Sector

There is a digital disruption happening in the Public Sector as organisations realise both the potential of using the Internet of Things to improve predictive maintenance and the importance of having an agile technology platform that accommodates shifts in policy and demand.

Local and regional government bodies are looking to achieve seamless work across allocations, asset management, customer contact centres, repairs and workforce management systems. With an end-to-end Dynamics 365 solution, organisations will be prepared to handle changing demands from their citizens and plan for future investments.

Case Study

Colchester Borough Council is transforming their resident engagement and has enhanced the reporting visibility within their organization by implementing Microsoft Dynamics 365 and leveraging the expertise of PowerObjects’ team of certified Change Management professionals.

Explore their Journey

Solutions Spotlight

In this Solution Spotlight, hear how Colchester Borough Council worked with the PowerObjects team of Change Management specialists and trainers to deliver Development training at the beginning of their Dynamics 365 project and reinforcement training a year after their implementation.

Watch the Video

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  • BLOG

    Streamlining Citizen Engagement with an Advanced Omnichannel Strategy

    Omnichannel is not a new term, but it is gaining importance in our virtual world. Check out these latest examples of omnichannel service at its best!

  • BLOG

    Top Five Reasons Government Should Fully Adopt a Digital Strategy

    In this blog we discuss the top five reasons government should fully adopt a digital strategy.

  • BLOG

    Five Reasons Why Citizen Portals are a BIG Deal

    Learn about citizen engagement and how, if you prioritize it, you’ll be on track to maintaining safety and security, as well as meeting citizen needs.

Request a free demo of our solution today!

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