In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
Businesses that provide multiple touchpoints for customer service—powered by intelligent automation and insights—can deliver the responsive, personalized experience today’s customers expect.
In this eBook, learn how omnichannel engagement can help your business retain existing customers and acquire new ones with the right solution in place to…
1. Unify customer data
2. Streamline self-service
3. Enhance productivity and speed resolution
4. Reach out to customers proactively
5. Measure customer service KPIs