What is PowerSuccess D365 CRM?

PowerSuccess D365 CRM from PowerObjects is a unique service-as-a-subscription program for small, medium, and corporate-sized organizations that gives you access to a dedicated PowerSuccess D365 CRM Engineer who acts as your single point of contact for all your Power Platform and Dynamics 365 needs. Your PowerSuccess D365 CRM Engineer is backed by a PowerObjects Product Team of four additional engineers to support your Business Application deployments.
Learn more about PowerSuccess D365 CRM
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Learn more about PowerSuccess D365 CRM

The benefits of PowerSuccess D365 CRM

It’s now more important than ever to provide excellent service to increase customer loyalty and retention. With Dynamics 365 for Customer Service from PowerObjects, your organization leverages built-in intelligence that consistently delivers faster, more personalized service to your customers.

A Consistent Product Team

A dedicated PowerSuccess D365 CRM Engineer acts as your single point of contact for all your Power Platform and Dynamics 365 needs and is backed by a Product Team of four additional system engineers.
Shortens the amount of time required to deliver solutions to you.
Shrinks any gaps in knowledge of your system.
Accelerates response time to changes in your system.

Delivering Continuous Value

Powered by a Product Team comprised of the right engineers to support and understand your system, your organization will experience continuous business value over the lifecycle of your implementation.
Ensures delivery of solutions that add the most value.
Reduces long-term operational costs.
Accelerates response time to changes in your system.

Prioritizing Your Needs

Your product backlog or rank list provides a framework for how your dedicated PowerSuccess D365 CRM Engineer will communicate, organize, and prioritize your requests.
Shortens the amount of time required to deliver solutions to you.
Sharpens focus on providing solutions that add the most value.
Accelerates response time to changes in your system.

Additional benefits to consider:

Access to Expertise When You Need It

Your ability to freely tap in to your dedicated PowerSuccess D365 CRM Engineer’s expertise eliminates the need for your organization to hire a system administrator. This eliminates hiring, training, ramp-up time, and turnover.

Ability to Hit the Ground Running

With a dedicated PowerSuccess D365 CRM Engineer in your corner, your organization will enjoy a faster time-to-value than with more traditional time-and-materials support services.

Affordable Pricing

Many organizations see the potential of Dynamics 365 but lack the foresight or resources to build a solid path to success. PowerSuccess D365 CRM provides that solid path for a predictable monthly subscription fee, eliminating surprises.

Access to the Full PowerPack Suite

PowerSuccess D365 CRM customers enjoy full and completely free access to all PowerPack Add-ons. These are PowerObjects-built tools that enhance the marketing automation and productivity capabilities of your Dynamics 365 system.

An Ongoing Partnership with PowerObjects

Whenever you need help, you know the support you receive is backed by a world-class, award-winning team of engineers who are fanatical about Dynamics 365 and Microsoft Business Applications.
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Having a single engineer is amazing. He has such a high level of knowledge with our system because he's consistently working one on one – it makes it feel like he’s a Key Surgical employee.

– Eric Hromatka, Key Surgical

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Delivering continuous value with our proven PowerSuccess D365 CRM process

PowerSuccess D365 CRM Engineer

Gathers Requests from Customer

Product Backlog

Customer Requests are Prioritized

Product Team

Design/Build + Customer Feedback Loop

Value

Solution Delivered to Customer

Which PowerSuccess D365 CRM plan is right for you?

Support is one of our four Pillars of Success at PowerObjects, so of course we offer several different support options. Please review the checklist below to determine if PowerSuccess D365 CRM is right for your organization.

PowerSuccess D365 CRM is ideal for:

Our other Support options may be better for:

Cloud Service Provider (CSP) Subscriber

Highly Complex System with Multiple Integrations

Cloud Dynamics 365 Deployment

Dysfunctional Organization

On-Premises Dynamics 365 Deployment

Multiple Data Sources to Import

New Implementations (SFA, Marketing, Case Management, PowerPack)

Poor Data Quality

On-Going Support after T&M Projects

Replacing an Existing System

Small Departmental Deployment for Enterprise Customers

Dysfunctional Organization

If PowerSuccess D365 CRM is the right option for your organization, the next step is to determine the Plan that suits you best. The table below shows the features and benefits of each of our three PowerSuccess D365 CRM Plans.

PLAN 1

PLAN 2

PLAN 3

DEDICATED POWERSUCCESS D365 CRM ENGINEER

Break/Fix Dynamics 365 Support
New User Setup
Security Role Management
Scheduled Updates and Upgrades
Dynamics 365 Data Backups

DYNAMICS 365 CONSULTATION – BUSINESS ANALYSIS

Dynamics 365 Customizations (Out-of-the-Box)
Workflow and Dialog Configuration
Entity Configuration (Includes Custom Entities)
Form Configuration
Business Processes/Rules Configuration
Account, Contact, and Lead Data Imports
Report Creation
Dynamics 365 App Configuration
Server-Side Sync Configuration
Base Application Training (Includes a 50% Discount for Scheduled Trainings)

POWERPACK ADD-ON INSTALLATION AND CONFIGURATION

CUSTOM DEVELOPMENT (PLUGINS, SSRS REPORTS, ETC.)

1 ENTITLEMENT PER YEAR ($6,000 VALUE)

2 ENTITLEMENT PER YEAR ($12,000 VALUE)

Do more with PowerSuccess D365 CRM entitlements

Depending on your organization’s PowerSuccess D365 CRM plan, you may earn Entitlements. These are complimentary, customized tools that utilize the wider breadth of the Microsoft Business Application stack to enhance your Power Platform and Dynamics 365 deployment. Examples of Entitlements include:

Power Apps

PowerObjects can build for your organization a powerful business application – with up to five configured screens – that allows you to surface and process information in the way that best suits your business.

Power BI for Interactive Dashboards

Let your Product team configure a robust Power BI dashboard to provide real-time insight into your organization’s data. Power BI offers a streamlined way to interact with data from one view within Dynamics 365 Online or from any device.

SSRS Reports

Leverage your product team to create a custom report for up to two entities with as many as 50 fields.

CRM Portals for Dynamics 365

Improve your customer service experience with CRM portals for Dynamics 365. Configure up to five entities or browsable pages to connect to your customer self-service, employee self-service, or partner portal.

Custom CRM Plugins for Dynamics 365

Custom plugins extend the CRM functionality within your Dynamics 365 system. Perhaps you would benefit from a plugin that pulls data from related entities to calculate a total value, or maybe your organization needs a plugin that generates a PDF and email attachment when a workflow is activated – whatever you need, we can build it.
Note that we focus only on plugins that work within Dynamics 365. We do not develop plugins that connect to external or third-party data sources.

Customer stories

VIDEO SUCCESS STORIES

Red Door Company

Red Door Company uses Microsoft Dynamics CRM and PowerPack add-ons to ensure responsive customer service.

CUSTOMER SUCCESS STORIES

Prestige Global Meeting Source

Prestige has a collaborative partnership with PowerObjects’ PowerSuccess D365 CRM team that enables them to continually expand and customize their Dynamics 365 implementation.

Customer stories

  • VIDEO SUCCESS STORIES

    Red Door Company

    Red Door Company uses Microsoft Dynamics CRM and PowerPack add-ons to ensure responsive customer service.
  • CUSTOMER SUCCESS STORIES

    Prestige Global Meeting Source

    Prestige has a collaborative partnership with PowerObjects’ PowerSuccess team that enables them to continually expand and customize their Dynamics 365 implementation.

Ready to get started with PowerSuccess D365 CRM?

Contact our team today!