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Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing for FREE?

You may be eligible for a free six-month trial of Dynamics 365 Marketing! Read this blog to learn how it works.

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Dynamics 365

Extending Customer Voice and Omnichannel to report on Agent and Queue Satisfaction

Read this blog to learn how you can extend Customer Voice and Omnichannel to report on agent and queue satisfaction.

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Power Automate

How to Set Up a More Solution-friendly On-demand Power Automate Cloud Flow

In this blog we show you how to set up a more solution-friendly on-demand Power Automate Cloud Flow!

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Dynamics 365

Dynamics 365 Customer Engagement View as Data Source with Tabular Data Streaming

In this post, we create a Power BI report using a view in Dynamics 365 Customer Engagement online and with the Tabular Data Streaming (TDS) feature.

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Dynamics 365 Sales

Another Success Story: C.H. Robinson Taps Microsoft and HCL-PowerObjects

C.H. Robinson selected HCL-PowerObjects to implement Dynamics 365 Sales, Power Apps and Power BI. Watch this case study video to learn more!

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Power Virtual Agents

Power Virtual Agents: Making Chatbots Intelligent

In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.

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Power Automate

Power Automate Sets the Stage for Intelligent Automation

In this post, we explore the robotic process automation (RPA) feature of Power Automate and we show you how to set up and run a simple RPA.

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Dynamics 365 Customer Service

When Artificial Intelligence Fuels More Personal and Efficient Customer Interactions

In part three of our three-part series on customer service, we discuss how Microsoft’s Artificial Intelligence Technology can help organizations improve customer service delivery.

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