Dedicated Support Engineer (DSE) for Enterprise Organizations

Dedicated Support Engineer (DSE) for Enterprise Organizations

One unified team for your support needs

PowerObjects’ Dedicated Support Engineer (DSE) offering gives Enterprise organizations a single point of contact for all Microsoft Business Application support inquires. If your organization has support needs exceeding 100 hours a year, has internal compliance restrictions in place for offshore resources, or if you have a complex deployment and need to streamline your support engagement, the DSE option is probably right for you.
CONNECT WITH THE EXPERTS
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CONNECT WITH THE EXPERTS

Dedicated Support Engineer (DSE) for Enterprise Organizations

One Unified Team for Your Support Needs

PowerObjects’ Dedicated Support Engineer (DSE) offering gives Enterprise organizations a single point of contact for all Dynamics 365 support inquires. If your organization has support needs exceeding 100 hours a year, has internal compliance restrictions in place for offshore resources, or if you have a complex deployment and need to streamline your support engagement, the DSE option is probably right for you.
CONNECT WITH THE EXPERTS
Click to enlarge graph
CONNECT WITH THE EXPERTS

Key benefits of DSE support on your Power Platform and Dynamics 365 journey

Point of Contact

A single point of contact to better manage and facilitate support requests

Technical Advisor

A technical advisor to assist your organization in being both proactive and reactive

Microsoft Business Application Expert

An expert who knows the technology stack and your organization’s deployment inside and out

Rapid Resolution

Faster resolution times lead to additional efficiencies within your organization

Manageable Billing

Simplified billing to help with organizational planning

DSE Program vs. Pay-as-you-Go Support

DSE Program

Pay-as-you-Go Support

Time and Materials Engagement

Time and Materials Engagement

Authorized Users Create Cases with the DSE

Authorized Users Create Cases with the PowerObjects Support Team

Predefined SLA with DSE

Predefined Enterprise SLA

Engineer Prioritizes Cases Based on Impact

Support Team Addresses Cases in Order Received

Pre-paid Blocks of 100 Hours at Your Billable Rate

$0 Initial Cost and Pay-as-you-Go

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It’s refreshing to see our DSE Engineer’s speed and the quality of questions he asks to understand our issues. Your infrastructure team provides valuable recommendations and feedback as well. Thank you for the support!

– PowerObjects Raving Fan

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A dedicated expert for your support needs

In addition to serving as your organization’s dedicated resource for any Microsoft Business Application support needs, the DSE drives proactive and reactive engagements to help anticipate and address issues before they have an impact.

With monthly review meetings, the DSE and your organization’s Support Lead or IT Manager will discuss items such as open and closed support tickets, a ‘state of the business’ review, and any other open topics on either end of the partnership.

Ready to get started?

Contact our support team today!