Digital Transformation for Retail and CPG

The Retail/CPG industry has been undergoing a major shift over the past few years that has been pushed into overdrive during the global pandemic. Online shopping is becoming the norm and retail companies are scrambling to keep up with customer demands.

The time to embrace digital transformation is now and HCL-PowerObjects is here to help. With a global team of Retail/CPG experts proficient in the entire Microsoft technology stack, HCL-PowerObjects can help bring your retail visions to life.
CONNECT WITH THE EXPERTS
78% of retailers rate the integration of e-commerce and in-store experiences as important/business critical.5
62% of customers expect their online purchases to be delivered in 2 days or less.2
16% When customers have a great experience, they’re willing to pay up to a 16% price premium.2
 

We can help you...

Engage and Get to Know Your Customers

Collect and understand your shoppers’ behaviors to strengthen promotional personalization and effectiveness, increase conversions, expand basket size, and reduce churn.

Empower Your Employees

Provide role-optimized solutions for your employees in the store or in the field to help increase productivity and real time, personalized service.

Deliver an Intelligent Supply Chain

Improve forecasting and optimize merchandising with a solution that provides end-to-end business processes, inventory management, and industry-leading security.

Reimagine Retail

Foster a culture of innovation by providing process improvement tools that ease communication flow, help align product development with strategic priorities, and bring products to market rapidly and effectively.

What can a connected commerce solution do for you?

Microsoft solutions and intelligent platform enable retailers to combine the best of digital and in-store to deliver personal, seamless, and differentiated customer experiences by empowering people and capturing insights to drive growth.

As one complete platform, Microsoft Business Applications, including Power Platform and Dynamics 365, contain solutions for every business need. From proactive and intelligent customer service, to artificial intelligence and machine learning, to store operations, to predictive analytics, to inventory tracking – the Microsoft Business Applications stack is ready to transform your retail and CPG organization.

Start transforming with…
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We are excited to have partnered with PowerObjects to implement Dynamics 365. PowerObjects has quickly understood our business and is providing confident guidance to achieve our objectives.

Leading Skincare Brand and Raving Fan of PowerObjects

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Power Apps in Retail

Close Digital Gaps
Power Apps can automate old paper-based processes and drive your business toward a single view of customers across online and in-store operations.
Customize Efficiency
Power Apps are empowering employees and IT to create solutions quickly and easily, even if they have no prior app development experience.
Improve Customer Engagement
Power Apps can also help to create high-quality in-store experiences by putting relevant customer data in the hands of employees.

Resources

Four emerging Customer Service trends in a Global Pandemic

WHITE PAPER

Customer Service in a Global Pandemic: Four Emerging and Influential Technology Trends

In this white paper, learn about four emerging trends as well as how to scale to meet customer needs during a very unpredictable time.

SOLUTION SPOTLIGHT

Leading Skincare Brand

This Leading Skincare Brand worked closely with PowerObjects to build a Microsoft Dynamics 365 solution that would transform not only their sales teams’ business processes, but also the capabilities of their entire company including marketing, customer service, education, IT, and credit control teams.
  • white paper

    In-Store Retail Innovation

    Explore how a range of innovative retailers, including Lululemon, Macy’s, Target Australia, Mamas & Pappas, and Maplin are re-telling their brand story, and making more meaningful customer connections in store with digital signage, interactive display systems, mobile engagement, and much more.
  • solution spotlight

    Leading Skincare Brand

    This Leading Skincare Brand worked closely with PowerObjects to build a Microsoft Dynamics 365 solution that would transform not only their sales teams’ business processes, but also the capabilities of their entire company including marketing, customer service, education, IT, and credit control teams.

Get Started Today!

Contact us for more information.