Dynamics 365 CRM Applications

A Single Platform for your Customer Journey

Dynamics 365 Customer Relationship Management (CRM) applications help you collect, understand and proactively respond to your customer’s behaviors. Strengthen promotion personalization and effectiveness, increase conversions, empower your sales and service workforce, and reduce churn with these intelligent, unified products.
is dynamics 365 right for you?

Products that power your CRM strategy

  • Sales

    Guided business processes
    All activities in a single view
    Actionable insights & suggestions

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  • Customer Service

    Omni-channel engagement
    Intelligent service processes
    Task automation

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  • Field Service

    Work order creation & dispatch
    Mobile 360 view of customer
    Inventory & equipment management

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  • Marketing

    Visibility & alignment with sales
    Event management
    Embedded intelligence & analytics

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  • Project Service Automation

    Solution selling
    Project planning
    Resource optimization

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  • PowerPack Add-Ons

    Automates marketing processes
    Increases productivity across teams
    Easy to install and use

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  • Portals

    Beyond out-of-the-box
    Tailored dashboards
    Personalized solutions

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  • Power BI

    Single view of all data sources
    Easy to understand & share
    Interactive & actionable insights

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  • PowerApps

    Easy to build & connect to
    Fills gaps in business processes
    Available on iOS, Android and desktop

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Why PowerObjects?

By combining our deep industry expertise with Dynamics 365, PowerObjects helps its clients maximize the value of their technology investments through our offerings of technical and advisory services, support, education and add-ons. Microsoft has named PowerObjects as the Partner of the Year for Customer Engagement year over year because of the successes we’ve helped hundreds of customer achieve worldwide.

Why Focus on CRM?

Today’s consumers are more informed, more connected, and have more options than any previous generation. The traditional, siloed approach to customer engagement no longer meets the growing demand for seamless service regardless of channel, time or location.

It is now a necessity to have a cohesive customer engagement strategy that knocks down the barriers between teams, departments and technology platforms. With Microsoft Dynamics 365 CRM applications, we ensure that you have access to a centralized database and that your teams are empowered to deliver proactive and personal experiences—all while creating upsell and cross-sell opportunities.
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Businesses are looking for solutions that enable them to more intelligently engage with their customers. Providing these businesses with the most personal, proactive and predictive solutions is the focus of our strategic alignment with PowerObjects. Together, we are committed to driving transformation in the Customer Engagement industry through the combination of Dynamics 365 and PowerObjects’ thought-leading innovation and product capabilities.

– Matt Kresch, Microsoft
Director CRM Product Development

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Who benefits from Dynamics 365 CRM applications?

Call Centers
Field Agents
Marketing Teams
Event Planners
Salespeople
Business Owners
Analysts
Customers

Case studies

CUSTOMER SUCCESS STORIES

Improving KPIs

With Dynamics 365, Moneris now has more standardized processes in place, resulting in a decrease in onboarding time and an increase in employee performance.

CUSTOMER SUCCESS STORIES

Centralizing Siloed Data

The Christman Company implemented Microsoft Dynamics 365 for Sales for a centralized platform to manage information and multiple business processes across departments.

VIDEO SUCCESS STORIES

Creating a Roadmap for Sucess

Blue Cross and Blue Shield of Kansas City worked with PowerObjects to road map a Microsoft Dynamics CRM Cloud Solution that could scale to the whole organization.

Case studies

  • CUSTOMER SUCCESS STORIES

    Improving KPIs

    With Dynamics 365, Moneris now has more standardized processes in place, resulting in a decrease in onboarding time and an increase in employee performance.
  • CUSTOMER SUCCESS STORIES

    Centralizing Siloed Data

    The Christman Company implemented Microsoft Dynamics 365 for Sales for a centralized platform to manage information and multiple business processes across departments.
  • VIDEO SUCCESS STORIES

    Creating a Roadmap for Sucess

    Blue Cross and Blue Shield of Kansas City worked with PowerObjects to road map a Microsoft Dynamics CRM Cloud Solution that could scale to the whole organization.

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Interested in learning how PowerObjects can help elevate your CRM capabilities?