In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.

In this post, we explore the robotic process automation (RPA) feature of Power Automate and we show you how to set up and run a simple RPA.

In part three of our three-part series on customer service, we discuss how Microsoft’s Artificial Intelligence Technology can help organizations improve customer service delivery.