About the Position
HCL America, Inc. is proud to be an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
HCL Technologies' Microsoft Business Applications Practice ("MBAP" formerly, PowerObjects) is seeking a Microsoft Dynamics 365 Project Operations Consultant to join our award-winning, global team. The D365 Project Operations Consultant is responsible for all aspects of the functional workstream. They will be comfortable leading customer-facing functional workshops, teams of functional consultants, interacting with technical workstreams, and business analysts. They will have expert-level knowledge on the out-of-the-box features and functionality and be a champion of delivering against requirements using code-free solutions. They will stay up to date on the latest functionality – Dynamics, Azure, Data & AI, O365 and help mentor team members both in a project and practice context. They must possess excellent consultancy and strong communication skills, capable of dealing with difficult stakeholders and have exposure to all aspects of the project lifecycle, from project inception and requirements gathering, implementation, and adherence to best practice, all the way through to testing, training, and support. They must be comfortable in any of these roles and the challenges they present.
Essential Functions
- Serve as a Subject Matter Expert on Project Operations (formerly PSA) Projects
- Lead functional workshops with customers, document requirements, and design appropriate solutions
- Work with the Education Team to deliver and create super users and end users training, as needed
- Help customers define and document processes when there are no processes in place
- Assist technical consultants with architecting D365 CE or xRM system, related customizations, and reports to model the client’s organizational processes
- Create and lead functional and solution design and specification documents
- Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
- Interact with project and program managers to manage, report, and mitigate risks and issues
- Lead and deliver internal sessions on best practices and new functionality and features
- Advise customers on best practices for CRM processes and user interface components
- Work effectively with the sales team on delivering tender response documents, estimates, and customer demonstrations
Required Skills and Experience
- Expert knowledge of Dynamics 365 Project Operations (formerly D365 PSA)
- Exhibit the PowerObjects Guiding Principles
- 3+ years of Dynamics 365 CRM and Project Operations/Project Service Automation experience
- Exposure to/knowledge of Dynamics 365 F&O
- Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
- Ability to lead functional teams within multiple projects with both onshore and offshore resources
- Hands-on experience with multi-phase, global, enterprise-wide Dynamics 365 enterprise with focus on presales/business development, as well as engagement delivery
- Industry-leading broad knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems
- Ability to act as a lead and able to demonstrate clear approach to methodology as well as functional capabilities
- Excellent communicator with ability to operate within cross-functional team
- Ability to work with junior team members both in a project and practice context
- Expected to be flexible with time and capable of working in a process-oriented environment
- Extensive professional experience within an IT consultancy environment
- Extensive hands-on experience as either a CRM functional lead and/or CRM senior functional consultant
- At least 8 end-to-end full lifecycle implementations of Dynamics 365
- Experience with SharePoint integration with CRM
- Exposure to Azure DevOps or other similar enterprise planning and delivery tools
- Excellent client-facing skills, e.g., verbal, client demonstrations, deliver training at all levels within an organization
- Advanced use of Microsoft Project, Excel, Word, Azure DevOps, SharePoint, and Visio
- Ability to work on Agile/Waterfall project delivery
- Excellent understanding of Microsoft Power Automate, Power Apps , CDM, and Power BI
- CRM Certifications required
