In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
Duration: 4 Days
This course is for administrators and customizers who are beginning or advancing their knowledge of CRM for Microsoft Dynamics 365. This course will focus on the core out-of-the-box capabilities. This fast paced course includes the latest and greatest in Microsoft new feature releases to ensure that attendees are empowered to leverage the full capabilities of their organization’s Dynamics 365 environment.
Note: This course is typically taken at the same time as at least one of of these courses, based upon which workloads an organization makes use of:
4 Day CRM Boot Camp for Dynamics 365
Day 1 and 2 : CRM for Dynamics 365 Introduction
Day 3: CRM for Dynamics 365 Analytics
Day 4: CRM for Dynamics 365 Administration
Want a more detailed agenda? Check it out here!
Times noted in local time. Online/Remote trainings are in CST time, unless noted.
Day 1: 8:30am - 5pm
Day 2: 8:30am - 5pm
Day 3: 8:30am - 5pm
Day 4: 8:30am - 5pm
A light breakfast, lunch, and snacks are included in the price of enrollment.
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