In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
Utility companies are often faced with the challenge of becoming more efficient while simultaneously reducing costs and delivering exceptional customer service. One way to begin overcoming this challenge is for organizations to optimize scheduling by automatically dispatching techs based on proximity and skillset.
Through strategic use of technology – i.e., Microsoft Dynamics 365 Field Service, D365 Remote Assist, and Power Platform – utility companies can make the changes necessary to increase overall operational efficiencies. And they can achieve success even in the face of changing regulations, such as ongoing COVID-19-related travel restrictions.
In a webinar focused exclusively on the utilities industry, we discussed ways to reduce expenses and improve resource utilization despite having to work remotely. You will learn how technology solutions from Microsoft – and working with an award-winning Microsoft partner like PowerObjects, an HCL Technologies Company – empower you to achieve true success.