In this blog, we highlight a lesson learned when we used a Dynamics 365 Customer Engagement online data source connector, called Instance Web API, for Power BI reports.
There’s at least one thing all companies in the Financial Services Industry (FSI) have in common: delivering excellent customer experience is the key to winning and retaining clients.
In this webinar, we discuss the customer experience in FSI with industry experts from Aflac, Forrester, and PowerObjects. Our discussion includes Forrester’s take on emerging customer service trends in FSI, including the technology innovations that are helping FSI organizations meet customer demands in 2020 and beyond. We also hear from leading insurance provider, Aflac, on how their organization is using Microsoft technology to innovate and drive better customer service outcomes.