In this blog, we highlight a lesson learned when we used a Dynamics 365 Customer Engagement online data source connector, called Instance Web API, for Power BI reports.
PowerObjects is deeply entrenched in the healthcare industry. Our mission is to advocate for patients through the use of Dynamics 365 and the Microsoft Business Applications platform. In recent years, we’ve delivered dozens of digital transformations for healthcare providers big and small. We speak from experience when we say that nothing is more important in this industry than the patient experience.
The COVID-19 crisis has revealed the tenuous nature of the patient experience when unusual circumstances lead to tremendous surges in call volumes, patient inquiries, and clinic visits. Despite best intentions, the patient experience often fails to scale up for these scenarios.
Fortunately, there is a solution… by leveraging the power and versatility of the Microsoft stack, providers can consistently deliver best in class patient experiences – even during a global pandemic – while saving valuable resource hours. Through a partnership with PowerObjects, your organization can combine Dynamics 365 and Microsoft's Healthcare Accelerator with the HIPAA-compliant Microsoft Health Bot to transform the experiences you’re delivering. But don’t take our word for it...
Martha needs a quick answer to a question about her mom’s medication, so she goes to her clinic’s website to get the phone number.
On the site, she sees a Chat Option and decides to give it a try.
First, the Healthcare Bot authenticates by collecting data in a way that is 100% compliant with HIPAA regulations.
Thanks to the Microsoft Healthcare Accelerator, the Bot already knows that Martha is in her mother’s Care Circle and is authorized to chat.
Built-in Azure Cognitive Services recognize the key data points and validate – or even update – fields in Dynamics 365, as needed.
The Accelerator offers an unparalleled 360-degree view of the patient, including medications and dosages!
It also tracks medication combinations that may be dangerous, as well as due dates for refills.
It’s not human, so it doesn’t want to quit. It will try to address all needs that can be handled without human interaction.
Historical data in Dynamics 365 is accessible in real-time.
The Accelerator can even integrate with a scheduling system to provide available timeslots for future appointments.
Amazing! In a chat session that took less than five minutes and no human intervention on the part of the provider, the Microsoft Healthcare Bot – along with D365 and Healthcare Accelerator – delivered a clean and complete experience for the patient while also deflecting as many as three potential telephone calls to the pharmacy and clinic. And each of those three phone calls would have created risks for misunderstandings, misinformation, and the loss of a loyal patient and customer. But with the bot, all those risks are avoided!
Are you ready to transform the patient experience your organization is able to deliver? Contact our Healthcare experts to get started.