The CRM Book has been officially retired. As an alternative, we invite you to check out Microsoft Learn, a free online training platform that provides interactive learning for Microsoft products.

PowerObjects launched The CRM Book in 2013, and for eight years it has been our privilege to provide this comprehensive free guide to working with Microsoft Dynamics 365. Our mission was to help users of different backgrounds and experience levels understand core CRM concepts. During its eight-year run, it was viewed hundreds of thousands of times by readers in more than 100 countries. Mission accomplished.

In recent years, Dynamics 365, Microsoft Business Applications, and Power Platform have all evolved and expanded so quickly that we can no longer promise the information provided in The CRM Book is current. Rather than risk misleading our faithful readers, we decided it was time to sunset this resource.
 
As mentioned above, we now recommend Microsoft Learn instead. The goal of Microsoft Learn is to help you become proficient with Microsoft technologies and learn more skills with fun, guided, hands-on, interactive content that's specific to your role and goals. Simply put, the introduction of Microsoft Learn rendered The CRM Book unnecessary.

Thank you for your trust these past eight years.