Dynamics 365 is a project for Sovereign as part of our wider transformation program for integrating systems while also looking at technology platforms to better serve our customers and be more efficient in terms of how we manage customer contact across the business.

Nicole Sharp, Customer Services Director

Sovereign Housing Association

Key Benefits

  • Connect multiple locations and disparate applications
  • Improve data insight into onsite assets
  • Streamline tenant engagement and provide optimal customer service
  • Improve asset maintenance
  • Complete and transparent reporting across multiple properties and clientele
  • Omnichannel support and personalization capabilities to connect with people in all areas of the property market

Sovereign Housing association's digital transformation journey

With 56,000+ homes and 130,000+ customers and tenants, Sovereign is one of the largest housing associations in the U.K. Sovereign recently initiated a digital transformation strategy that included the implementation of modern, customer-focused, and scalable technology.

At the heart of the project was partnering with PowerObjects to deploy Dynamics 365. Explore the interactive microsite to learn more about their digital transformation journey.

Resources

  • WHITE PAPER

    Built to Last: How Personalisation Secures More Customers and Keeps Them Happy

    To achieve success in the competitive property market, your organisation must be capable of delivering unique personalisation to your clients.
    WEBINAR

    Digitally Transforming Social Housing with Dynamics 365

    Gain a high-level overview of industry issues as well as practical solutions that Dynamics 365 offers.
  • WHITE PAPER

    Providing True Omnichannel Service in a Changing Service Landscape

    It’s now more important than ever to understand evolving trends in service, how consumer preferences are changing, and the ways your organization can continue to not only meet but exceed service expectations.
    INFOGRAPHICS

    Getting Started with Power Apps

    Walk through the beginning steps to trying out Microsoft Power Apps for your own business needs.

Resources

  • WHITE PAPER

    Built to Last: How Personalisation Secures More Customers and Keeps Them Happy

    To achieve success in the competitive property market, your organisation must be capable of delivering unique personalisation to your clients.
  • WEBINAR

    Digitally Transforming Social Housing with Dynamics 365

    Gain a high-level overview of industry issues as well as practical solutions that Dynamics 365 offers.
  • WHITE PAPER

    Providing True Omnichannel Service in a Changing Service Landscape

    It’s now more important than ever to understand evolving trends in service, how consumer preferences are changing, and the ways your organization can continue to not only meet but exceed service expectations.
  • INFOGRAPHICS

    Getting Started with Power Apps

    Walk through the beginning steps to trying out Microsoft Power Apps for your own business needs.