In this webinar, our experts showcase a variety of demo use cases of how different components of the...
The Microsoft Social Listening integration has been available in CRM Online since the Spring Wave, but now these features are available for On-Premises customers. This exciting feature will allow Microsoft Social Listening subscribers to embed Social Insights like Buzz Volume, Sentiment, etc directly into their CRM!
In the CRM Online's Spring Wave release, configuration started with a simple drop down since it could tell where the Social Listening instance was provisioned. However, since on-premises isn't linked to Office 365, there are a few more steps.
Note: If you aren't already logged into Social Listening, you will get an error telling you to log in before you can test the URL
Once configured, adding the component to the dashboard is as simple as pressing the new icon to launch the wizard to add Social Insights. The Wizard has three steps: and selecting the Topic or Category and choosing visuals.
The actual controls are Iframe based, which allows for multiple controls on the same dashboard or form (each controlling different topics or charts).
Social Insights can be added to:
CRM 2015 has many great new features and enhancements. And we have all the details for you in our blog, with topics ranging from the "Top 10 List of New Features in CRM 2015" to "Enriched Business Process Flows." Whatever your interest, PowerObjects has you covered.
Happy CRM'ing!
Hi Joe,
Thanks for that article.
I have a question about
HI Joe!
Is it possible to automatically create "author" in CRM based on data in Social engagement ???
Or integration MS CRM & Social engagement it's only about adding CHARTS to CRM... ??
HI Joe!
Is it possible to automatically create "author" in CRM based on data in Social engagement ???
Or integration MS CRM & Social engagement it's only about adding CHARTS to CRM... ??
HI Joe!
Can you provide any information about new feature "Automatic Record Creation and Update Rules" for Social engagement
Integration MS CRM & Social engagement it's only about adding CHARTS to CRM... ??
hi Settings>>Allowed Domains option is not available in my crm 2015 onpremise. please help me how to add domain.
Hi Kirit - This is currently only available in crm online and not on crm on premises.
thanks for your reply but how can i use
Social Listening with crm on premise is there any option so i will create dashboard with social.please reply.
Hi Kirit - With crm on premises you can't use social listening. There is no integration. We will be seeing more and more features that are crm online only and not on premises such as social listening integration, offline mobile client, surveys, etc.
hi but is there any way to get facebook leads to crm.
I have registered for Office 365 trial version for 30 days and add CRM subscription in my office account. but still No values in drop down "select the microsoft social listening solution to connect to" only None option is selected no other option is availabe. so please help me how to use microsoft social listening solution in CRM.
also microsoft social listening solution is available in free trail version or we need to purchase the subscription for it.
Hi Kirit - we are checking to see if anything changed. Last time we researched there was no free trial and for social listening there is/was a minimum of 10 crm professional licenses required.
Hi Kirit - Yes - with crm 2016 and the new social listening integration you can reply to a facebook post and create a lead in the process.
Hi Kirit - Here are more detailed instructions for crm on premises.
https://technet.microsoft.com/en-us/library/dn659847.aspx
CRM 2015 on premises CAN be integrated, crm 2013 can not. I answered the above wrong.
Hi Joe,
What will be license process to integrate social Listening with MSCRM 2016 on-premise? Is it office 365 account? or need to buy MS Azure license. Please help. Thank you
Hi Santhi,
You will need an office 365 account and to purchase a social listening cal. Currently there is a social engagement professional cal for $75/user/month and enterprise for $125/user/month.
Thank you so much for the confirmation Joe.