Prior to the Wave 1 2020 release, the allocation of charges capability was available only on the Purchasing side of F&O processes. In this blog, we’ll review the Current State process and share some exciting news about Future State process.
Providing excellent customer service in your organization’s call center leads directly to increased customer loyalty and higher retention. Download the eBook below to learn how 15 leading organizations have achieved success by overcoming these common customer service challenges:
• Lack of real-time insight into data
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• High customer churn
• Lack of cross/upsell opportunities