In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
In this eBook, we explore how organizations are using Dynamics 365 Field Service and Microsoft’s Resource Scheduling Optimization (RSO) to automate the allocation and scheduling of resources. Learn how these technology solutions align and optimize your resources across all kinds of different utility delivery variables, including travel distance, working hours, skill sets, priority, SLAs, and more. We even provide insight into the next generation of field service functionality that can further transform the way your people work and serve your customers.
Click below to see how Dynamics 365 Field Service and RSO work together to extend the capabilities of your utilities service delivery!