Training Enablement Lead - AMER


About the Position

PowerObjects is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

PowerObjects, an HCL Technologies Company is seeking a Training Enablement Lead to join their award winning and growing team. This individual will collaborate with the Sales Team and other team members to determine the best solutions and timelines for potential and existing clients. This role will be responsible for providing guidance across multiple projects, ensuring the use of PowerObjects’ standards and best practices. The candidate must be extremely detail-oriented, be able to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment.

Essential Functions

  • Maintain University Technology Stack
  • Maintain Shopify by creating new products (events) and discounts
  • Maintain CM Commerce
  • Maintain Accredible software platform by creating badges and sending badges to event attendee upon course completion

  • Maintain/Promote Event Schedule
  • Maintain event page on PowerObjects website
  • Schedule and maintain public University schedule
  • Work with marketing to promote public University
  • Maintain and update course detailed agendas
  • Build/Maintain/Communicate policies around University Trainings

  • University Selling
  • Manage customer facing inbox, phone calls, and webforms
  • Build promotional material to aid in selling
  • Join customer facing calls to promote and or solution University based on customer’s needs
  • Assist the Sales Team in estimating the cost of University offerings in estimating spreadsheets
  • Assist Delivery team with scoping University offerings as needed
  • Schedule private University training
  • Manage hand off between customer and trainer for private trainings

  • Update/Manage CRM Data
  • Maintain EDR for University all engagements
  • Create events
  • Manage both internal and external registration
  • Follow up with trainers and accounting to ensure private trainings are invoiced at proper time

  • Analysis
  • Track and analyze university performance
  • Maintain surveys

Required Skills and Experience

  • Exhibit PowerObjects’ Guiding Principles
  • Strong written and verbal communication skills
  • Ability to work effectively within a team
  • Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
  • Professional demeanor
  • Feels comfortable talking with team members and clients at all levels within an organization

Desired Skills

  • Knowledge of Dynamics 365
  • Previous sales support/administrative experience