Microsoft Dynamics 365 CRM Talent Development Trainer - AMER


About the Position

PowerObjects is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

PowerObjects, an HCL Technologies Company is seeking a Microsoft Dynamics 365 Talent Development Trainer to join our award-winning and growing team. The Microsoft Dynamics 365 Talent Development Technical Trainer role is responsible for developing professional skills related to PowerObjects core focus--selling and consulting for CRM for Dynamics 365. This role participates in the management of PowerObjects University (PowerU), the primary delivery mechanism for orientation and ongoing education of employees. This role also develops training programs, oversees program schedules, and provides training and mentoring to the program participants.

Essential Functions

  • Maintain an up-to-date understanding of common processes, issues, and technology related to operation of delivery, sales, marketing, and service teams at PowerObjects
  • Maintain expertise in Microsoft Dynamics 365 and related technologies
  • Maintain knowledge of PowerObjects' Proven Process framework and ongoing delivery consultant training initiatives
  • Training Programs:
  • New Technology Ramp-Up:
  • Work closely with PowerObjects team leads and SMEs to create learning paths for new Dynamics 365 related technologies and domain areas in the following ways: Champion Dynamics 365 new release learning; Research and develop new learning paths and programs to fill expertise gaps as they're identified; Coordinate with assigned CoEs and SMEs to ensure alignment of messaging and priorities; Develop and manage relationships with education and training contacts among our technology partners
  • Maintain learning paths in the LMS to keep up with enhancements and changes over time
  • Coordinate delivery of “What’s New” Dynamics 365 readiness sessions when new features are released
  • Consultants in Training (and variations, like Developers in Training):
  • Work closely with the Talent Orientation Manger and Delivery leaders as assigned to identify qualities of a successful consultant and ensure needed skills are included in the program(s)
  • Work with Talent Acquisition team to define job descriptions and set expectations for the program
  • Work with Talent Acquisition to identify candidates for the program and conduct interviews
  • Teach classes related to both Dynamics 365 and the consulting skills necessary to successfully deliver projects leveraging PowerObjects’ best practices and methodologies
  • Develop and deliver education content for programs, including presentations and written resources to support the education of consultants
  • Coach and mentor program participants
  • Develop new resources, instructor led, and self-paced courses to incorporate into the training program
  • Provide weekly status updates of program participant’s progress
  • PowerObjects University:
  • Develop and/or work with SMEs to create new learning content
  • Maintain quality of course content
  • Collaborate in oversight of PowerObjects knowledge sharing tools (e.g. Learning Management Systems, Teams, OneNote, etc) 

Key Measurements of Performance

  • An additional area of responsibility will be to contribute to the team and transfer knowledge:
  • Participate in weekly team meetings by actively listening to issues and contributing ideas
  • Distribute information on the latest Dynamics 365 enhancement news to the team members
  • Teach internal and external classes, as needed by the team
  • Write blogs on the latest features and discoveries as assigned

Required Skills and Experience

  • Bachelor’s Degree in Computer Science or related field or equivalent work experience.
  • Current Certifications in Microsoft Dynamics 365 (within 3 months of employment)
  • MCT preferred
  • Exhibit PowerObjects’ Guiding Principles
  • Creative and visionary
  • Excellent organization and written communication skills
  • Ability to connect with people and act as advisor
  • 2+ years of Dynamics 365 development experience
  • Ability to teach web-based learning courses and travel for in-person teaching if needed in the future
  • Technical Skillsets:
  • C#, JavaScript/TypeScript
  • SSIS, SSRS, Scribe, and/or KingswaySoft experience preferred
  • Advanced knowledge of Microsoft Office tools (PowerPoint, OneNote, Word, Excel, Outlook)
  • Familiarity with Camtasia or Adobe Captivate a plus

Desired Skills

  • Exhibit PowerObjects’ Guiding Principles
  • Experienced CRM consultant
  • Creative and visionary
  • Excellent organizational and written communication skills
  • Very detail oriented
  • Great presenter
  • Ability to connect with people and act as advisor
  • SSIS, SSRS, Scribe, and/or Kingswaysoft knowledge a strong plus