Microsoft Dynamics 365 CRM Lead Functional Consultant - Singapore


About the Position

PowerObjects is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, colour, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, or status with regard to public assistance.

PowerObjects is seeking a Microsoft Dynamics 365 Lead Functional Consultant to join our award-winning and growing team. This individual will act as a liaison between customer and internal teams on Dynamics 365 projects (implementations, customisations, migrations, and more). The individual may be responsible for one or more aspects of the project including project management, business analysis, configuration, data, training and support. The candidate must be extremely detail-oriented, have the ability to multitask, be meticulously organised, and be able to prioritise multiple demands in a fast-paced environment. The Lead Functional Consultant carries the ultimate responsibility for meeting the customer requirements and completing the project.

Essential Functions

  • Lead and Manage multiple large projects
  • Lead and facilitate the design and architecture sessions with clients
  • Mentor other consultants in terms of PM, BA and/or Technical skills
  • Be an advisor to customers and other consultants
  • Help customers define processes when there are no processes in place
  • Advise customers on best practices for CRM processes, user interface, and architecture
  • Assist technical consultants with architecting CRM or xRM system, related customisations, and reports to model the client’s organisational processes
  • Create Functional and Technical Specifications documentation for the project
  • Create a detailed project scope document for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
  • Write specifications for customisations, data migration, and system integrations
  • Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
  • Schedule work to be done and follows up to ensure completion within the project schedule
  • Supervise the tasks and deliverables of the project team to meet project milestones and deliverables
  • Maintain risks and issues lists
  • Conduct risk mitigation with client project team
  • Guide the project along through daily communications with the customer
  • Conduct at least a weekly status meetings (may be more) and sends weekly status updates
  • Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
  • Impart training to super users and end users, as needed

Required Skills and Experience

  • Exhibit our Guiding Principles
  • Possess Bachelor’s Degree or equivalent in Computer Science, or related field and more than 8 years of experience
  • At least 6 years of Dynamics CRM/D365 Project Management, Business Analysis and/or Technical Lead experience
  • Sound knowledge and/or certification on Project Management and different Project Management styles like Waterfall, Agile, Scrum etc.
  • Able to manage or lead multiple large projects (6-18 months) with advanced organisational skills
  • Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organisation
  • Excellent verbal and written communication
  • Professional demeanor
  • Feels comfortable talking with clients at all levels of within an organisation
  • Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
  • Advanced use of JIRA, Microsoft Project, Excel, Word, and Visio