Microsoft Dynamics 365 CRM Functional Consultant - Singapore


About the Position

PowerObjects, an HCL Technologies Company is seeking a Microsoft Dynamics 365 Functional Consultant to join our award-winning, global team. The Microsoft Dynamics 365 Functional Consultant is an important member of the functional workstream. The Dynamics 365 Functional Consultant must be comfortable facilitating/running customer-facing functional workshops, have a good level of knowledge on the out-of-the-box features and functionality, and be a champion of delivering against requirements using code-free solutions. They will stay up to date on the latest functionality offered by the platform and work with team members both in a project and practice context. The functional consultant will also be keen to improve upon their Dynamics 365 skills and maintain a high level of understanding of new features released within the Dynamics 365 space.

Essential Functions

  • Exhibit the PowerObjects Guiding Principles
  • Work with the Education Team to deliver super-user and end-user training, as needed
  • Help customers define and document processes when there are no processes in place
  • Implement related customizations and reports to model the client’s organizational processes as directed by the Functional CRM Senior Consultant based on the system architecture
  • Provide input and maintenance of functional and solution design/specification documents
  • Facilitate functional workshops with customers, document requirements, and design appropriate solutions
  • Provide client support at the appropriate time of the overall implementation cycle
  • Develop and maintain test scripts
  • Deliver internal sessions on best practices and new functionality, as well as features
  • Advise customers on best practices for CRM processes and user interface components

Required Skills and Experience

  • Hands-on professional experience within a consultancy environment
  • At least 2 end-to-end full lifecycle implementations of Microsoft Dynamics 365
  • Sound knowledge of at least 3 of the following modules: Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, and MS Portals
  • Microsoft Dynamics CE Certifications strongly desired
  • Understanding of SharePoint integration with Dynamics 365 CRM
  • Exposure to Azure DevOps or other similar enterprise planning and delivery tools
  • Advanced use of Microsoft PowerPoint, Excel, Word, and Visio
  • Ability to work on Agile/Waterfall project delivery
  • Ability and a good level of knowledge with project tools such as Azure DevOps (TFS, VSTS), and MS Project
  • Exposure to Microsoft Power Automate, Power Apps, CDM and PowerBI
  • Ability to work with functional teams with both onshore and offshore resources
  • Ability to demonstrate a clear approach to methodology as well as functional capabilities
  • Excellent client facing skills, e.g., verbal, client demonstrations, deliver training within an organization
  • Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
  • Ability to work with junior team members both in a project and practice context
  • Expected to be flexible with time and capable of working in a process-oriented environment
  • Be comfortable participating and contributing in pre-sales engagements