Microsoft Dynamics 365 CRM Consultant - Field Service - Australia


About the Position

PowerObjects is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, colour, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.

The Field Service CRM Consultant will act as a liaison between customer and internal teams on Microsoft Dynamics CRM projects (implementations, customizations, migrations, and more), with a focus on Field Service. The individual will be responsible for one or more aspects of the project including configuration, data, training, and support with a focus on Business Analysis. The Field Service CRM Consultant must be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment. The Field Service CRM Consultant carries the ultimate responsibility for meeting the customer requirements and completing the project.

Essential Functions

  • Serve as a Subject Matter Expert on Field Service projects
  • Participate in the transition meetings of Field Service engagements
  • Lead and manage small to medium size projects
  • Facilitate project risks assessment and analysis
  • Develop project budget, and ensure work is completed on-track and within budget
  • Gather and document business processes (some current state, mostly future state)
  • Assist technical consultants with architecting CRM or xRM system, related customizations, and reports to model the client’s organizational processes
  • Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports
  • Coordinate with overseas team on custom development, complex customizations and portals
  • Write design specifications pertaining to various aspects of the project
  • Develop test plans and scripts
  • Conduct system and end-to-end testing of the application
  • Conduct at least a weekly status meetings (may be more) and send weekly status updates
  • Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
  • Exhibit Thought Leadership in the Field Service space and develop blogs, articles, and whitepapers

Required Skills and Experience

  • Exhibit PowerObjects’ Guiding Principles
  • Bachelor’s Degree or 4 or more years of experience
  • Proven experience in a business analysis capacity
  • Minimum 2 years of Dynamics CRM and Field Service experience, preferred
  • Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, customer service, and field service departments within an organization
  • Excellent verbal and written communication
  • Professional demeanor
  • Ability to speak with clients at all levels of within an organization
  • Advanced use of Microsoft Project, Excel, Word, and Visio