Global Applications Trainer

canada,united-states

About the Position

PowerObjects is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, or status with regard to public assistance.

HCL-PowerObjects is seeking a Global Applications Trainer to provide a best-in-class onboarding experience for new team members, educating them on content related to internal systems. This individual will work closely with the Talent Team and leaders/reporting managers on diverse onboarding needs for PowerObjects US and Canada. The ideal candidate must be able to manage multiple priorities, be meticulously organized, and be able to teach to varied audiences and skill levels. This cross-region, cross-departmental role focuses heavily on clear, effective communication with the use of interpersonal, intercultural, and organizational communication skills to empower HCL-PowerObjects employees. Candidates must be comfortable with ambiguity and enjoy working in an evolving, fast-paced environment.

Essential Functions

  • Onboarding Responsibilities
  • Work with HR, IT, and Talent Acquisition to coordinate and facilitate onboarding activities for new joiners
  • Administer PowerObjects onboarding processes for new joiners and act as the “face of PowerObjects”
  • Serve as a central point of contact for new joiner questions and ensure smooth transitions to hiring teams
  • Work with Talent team on onboarding best practices and policy adherence
  • Identify opportunities for general process improvement and procedural analysis for onboarding activities
  • Enthusiastically promote PowerObjects’ vision, culture, and Guiding Principles
  • Internal Training Responsibilities
  • Develop training curriculum and tailor to current audience (e-learning, one-on-one, education aids, quick reference guides, etc.)
  • Facilitate learning sessions on topics such as HCL-PowerObjects corporate identity, systems training, etc.
  • Collaborate with business partners to ensure content aligns with business goals
  • Build positive relationships with leaders and business partners across the organization
  • Track employee participation in training sessions
  • Identify and close any employee’s learning gaps to shorten overall time to onboard
  • Act as a backup resource for colleagues on leave- duties may include, reporting, responding to shared inbox queries, and record management
  • Applications Administration
  • Develop, upload, and maintain courses and learning paths in the Learner Management Systems (LMS)
  • Create and maintain self-help documentation & FAQ’s- working with departmental SME’s to keep content current
  • Swag system administration: order monitoring, system maintenance, and reporting
  • Provide ad hoc reporting to leadership as requested

Desired Skills

  • Ability to work from the Minneapolis office OR ability to work from home/offsite location with appropriate, secured Internet bandwidth
  • Professional and enthusiastic demeanor
  • Ability to adapt to different communication and learning styles of new joiners
  • Passion to promote an inclusive work environment
  • Flexibility to handle fast-paced changes and ambiguity in work processes
  • Ability to multi-task with strong organizational skills
  • Ability to problem solve creatively and think ‘outside the box’ in an extremely dynamic environment
  • Solid Office 365 skills (Microsoft Teams/SharePoint, OneNote, Outlook, Word, Excel, PowerPoint, etc.)
  • Able to work both independently and collaboratively across all organizational levels and across geographies
  • Excellent storytelling, written, and verbal communication skills
  • Previous curriculum development experience preferred
  • Experience working with Learning Management Systems preferred