EMEA - Dynamics 365 Change Management Consultant - Denmark

About the Position

PowerObjects, an HCL Technologies Company is seeking a Change Management Consultant to join our award-winning and growing team. The Change Management Consultant will play a key role in ensuring projects (change initiatives) meet objectives focused on employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management and Learning Consultant will work to drive faster adoption and greater proficiency of the changes that impact employees in the organization to increase benefit realization and value creation. This role supports the Education pillar and reports into the Adoption & Sustainment team.

Essential Functions

Maintain an up-to-date understanding of common processes, issues, and technology related to operation of a sales, marketing, and customer service departments
Maintain expertise of the Microsoft Dynamics 365 application
Consult clients on user adoption best practices, change management, communication, and training planning
Create change management strategy
Create actionable deliverables for the change management levers: communications plan, sponsor and stakeholder engagement plan, training plan and sustainment plan
Apply a structured methodology and lead change management activities
Assess and develop plans to manage change impact to users
Complete change management assessments
Identify, analyze, prepare risk mitigation tactics
Identify and manage anticipated resistance
Learn client systems through communications with our consulting team, interviewing clients, reading documentation, and hands-on exploration
Work in tight collaboration with our consulting team to provide estimates for change management and training efforts, as well as project status, and resource plans.
Facilitate communication efforts
Support or lead training efforts
Support and engage senior leaders
Guide managers and supervisors
Integrate change management activities into project plan through collaboration with the Project Manager
Evaluate and ensure user readiness
Manage stakeholders
Track and report issues to the Project Manager
Define and measure success metrics and monitor change progress
Participate in other functions of the Adoption & Sustainment team

Required Skills and Experience

Exhibit PowerObjects’ Guiding Principles
A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR® Model is a plus
Technical aptitude – knowledge of Microsoft Dynamics 365 or ability to learn
Experience and knowledge of change management principles, methodologies, and tools
Exceptional communication skills – both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Forward-looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Change management certification or designation desired; Prosci or similar Certification a plus
Travel up to 75%