Microsoft Dynamics CRM Support Engineer - AMER

canada,north-america

About the Position

PowerObjects is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, or status with regard to public assistance.

PowerObjects, an HCL Technologies Company is seeking a CRM Support Engineer to join their award winning and growing team. This person will assist PowerObjects’ customers and employees with Microsoft Dynamics CRM technical and end-user support, handle support queues and ad hoc requests, and provide general assistance to the Support team. Must be extremely detail-oriented, be able to multitask, and be meticulously organized, as well as be able to prioritize multiple demands in a fast-paced environment.

Essential Functions

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical Microsoft Dynamics CRM issues
  • Research questions using available information resources
  • Advise end-users on appropriate action
  • Follow standard support procedures
  • Log all CRM support interactions
  • Triage support requests as appropriate and when needed
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with Dynamics CRM system information, changes, and updates

Key Measurements of Performance

  • Exhibit PowerObjects’ Guiding Principles
  • Knowledge of and experience with customer service best practices
  • Clear oral and written communication skills
  • Willingness to learn
  • Customer service orientation
  • Problem analysis and problem-solving skills
  • Adaptability and willingness to learn
  • Attention to detail
  • Ability to prioritize in an ever-changing environment

Desired Skills

  • Microsoft Dynamics CRM (application, server, email router, reporting, Outlook client)
  • Windows OS (7, 8, 8.1, 10)
  • Windows Server 2012 R2
  • SSIS
  • SQL Server (2012, 2014)
  • Active Directory/Exchange
  • IIS
  • DNS
  • Office 2010, Office 2013, Office 365