Prior to the Wave 1 2020 release, the allocation of charges capability was available only on the Purchasing side of F&O processes. In this blog, we’ll review the Current State process and share some exciting news about Future State process.
Duration: 1 Day
Customer Service for Dynamics 365 can track all customer issues and record all interactions on the case record. The application allows for the creation of queues and routing rules to ensure cases are routed to the appropriate users, and through use of the knowledge base empower those users to resolve customer issues quickly and consistently. Organizations can also leverage service level agreements and track service terms through the entitlements feature, while managers can utilize reports and dashboards to manage performance and productivity. This instructor-led course is a one-day deep dive into the default record types, processes and configuration of Customer Service for Customer Service.
1 Day Customer Service for Dynamics 365
See below for a more detailed agenda, by day.
Want a more detailed agenda? Check it out here!
Times noted in local time. Online/Remote trainings are in CST, unless noted.
Day 1: 8:30am - 5pm
For in-person dates, a light breakfast, beverages, snacks, and lunch are included in the price of enrollment.
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