Dynamics 365 Customer Service | Online


When

Feb 24 at 8:30 am CST to Feb 25 at 12:30 pm CST

where

Online

price

$650 per person
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Duration: 1 Day

Overview
Dynamics 365 Customer Service can track all customer issues and record all interactions on the case record. The application allows for the creation of queues and routing rules to ensure cases are routed to the appropriate users, and through use of the knowledge base empower those users to resolve customer issues quickly and consistently. Organizations can also leverage service level agreements and track service terms through the entitlements feature, while manager can utilize reports and dashboards to manage performance and productivity. This instructor-led course is a one-day deep dive into the default record types, processes and configuration of Dynamics 365 Customer Service.

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Schedule
Times noted in local time. Online/Remote trainings are in CST, unless noted.
Day 1: 8:30am - 12:30pm
Day 2: 8:30am - 12:30pm

Badge(s) Related to This Course

Dynamics 365 Customer Service

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