[vc_row full_width="stretch_row" bg_type="bg_color" bg_override="full" seperator_enable="off" css=".vc_custom_1543989535408{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 45px !important;padding-bottom: 38px !important;}" el_class="page-title-header" bg_color_value="#0066b3"][vc_column css=".vc_custom_1483572951311{padding-top: 0px !important;padding-bottom: 0px !important;}"][ultimate_heading main_heading="Education for Microsoft Dynamics 365" main_heading_color="#ffffff" sub_heading_color="#ffffff" alignment="left" spacer="line_only" spacer_position="middle" line_height="1" line_color="#ffffff" main_heading_font_size="desktop:18px;" main_heading_margin="margin-top:0px;margin-bottom:0px;" sub_heading_font_family="font_family:Montserrat|font_call:Montserrat|variant:700" sub_heading_font_size="desktop:50px;" sub_heading_margin="margin-bottom:0px;" sub_heading_style="font-weight:700;" line_width="330" el_class="no-p-margin" spacer_margin="margin-top:10px;margin-bottom:5px;"]Dynamics 365 for Customer Service[/ultimate_heading][vc_empty_space height="18px"][vc_row_inner css=".vc_custom_1543989515910{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}"][vc_column_inner width="1/4"][ultimate_modal modal_title="Bring This Training to You" btn_bg_color="#ffffff" btn_bg_hover_color="#f4f5f6" modal_on_align="left" btn_text="Bring This Training to You" modal_size="medium" modal_style="overlay-fade" overlay_bg_opacity="80" header_bg_color="#0066b3" init_extra_class="modal-btn" el_class="modal-form" img_size="80" header_text_color="#ffffff" btn_txt_color="#0066b3" button_text_font_style="font-weight:bold;" button_text_font_size="desktop:18px;" css_modal_box=".vc_custom_1531461075323{margin-top: 0px !important;margin-bottom: 0px !important;}"][/ultimate_modal][ult_buttons btn_title="Bring This Training to You" btn_link="url:https%3A%2F%2Fpocloudcentral.crm.powerobjects.net%2Fpowerwebform%2Fpowerwebform.aspx%3Ft%3DBXcO8yXkEd2eNwAcxFzxUlAAbwB3AGUAcgBPAGIAagBlAGMAdABzAA%253D%253D%26formId%3Dpowf_3F7B516474C5E711810200155DCE4451%26tver%3D2013|title:Contact%20Now%20for%20Custom%20Training|target:%20_blank|" btn_size="ubtn-block" btn_title_color="#0066b3" btn_bg_color="#ffffff" btn_hover="ubtn-fade-bg" btn_bg_color_hover="#f4f5f6" btn_title_color_hover="#0066b3" icon_size="32" btn_icon_pos="ubtn-sep-icon-at-left" el_class="mobile-form" btn_font_style="font-weight:bold;" btn_font_size="desktop:18px;" css_adv_btn=".vc_custom_1543913044605{margin-bottom: 0px !important;}"][/vc_column_inner][vc_column_inner width="1/4"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1543989005885{margin-bottom: 0px !important;padding-top: 30px !important;}"][vc_column][ultimate_heading main_heading="Dynamics 365 for Customer Service" heading_tag="h1" main_heading_color="#000000" sub_heading_color="#000000" alignment="left" spacer="line_only" spacer_position="bottom" line_height="2" line_color="#0e72b9" main_heading_font_size="desktop:42px;" sub_heading_font_size="desktop:18px;" spacer_margin="margin-top:10px;margin-bottom:25px;" el_class="title-heading"][/ultimate_heading][/vc_column][/vc_row][vc_row css=".vc_custom_1543989081986{margin-bottom: 0px !important;padding-bottom: 45px !important;}"][vc_column][vc_column_text css=".vc_custom_1562837672836{margin-bottom: 20px !important;}"]Duration: 1 Day
Customer Service for Dynamics 365 can track all customer issues and record all interactions on the case record. The application allows for the creation of queues and routing rules to ensure cases are routed to the appropriate users, and through use of the knowledge base empower those users to resolve customer issues quickly and consistently. Organizations can also leverage service level agreements and track service terms through the entitlements feature, while manager can utilize reports and dashboards to manage performance and productivity. This instructor-led course is a one-day deep dive into the default record types, processes and configuration of Customer Service for Customer Service.[/vc_column_text][vc_column_text css=".vc_custom_1562837688299{margin-bottom: 15px !important;}"]Participants:
This course is designed to support individuals who will be setting up and administering Customer Service within Dynamics 365. It is not intended for front of house users.[/vc_column_text][vc_column_text css=".vc_custom_1563862354715{margin-bottom: 15px !important;}"]Recommended Prerequisites:
Familiarity with the following skills/concepts is recommended:

[/vc_column_text][ult_buttons btn_title="Download the Detailed Agenda" btn_link="url:https%3A%2F%2Fassets.powerobjectsweb.com%2Feducation%2FDynamics-365-University_PO_CRM_CustomerService_DetailedAgenda.pdf||target:%20_blank|" btn_size="ubtn-large" btn_title_color="#ffffff" btn_bg_color="#0e72b9" btn_bg_color_hover="#0e72b9" btn_title_color_hover="#ffffff" icon_size="32" btn_icon_pos="ubtn-sep-icon-at-left" btn_shadow="shd-bottom" btn_shadow_color="#0c5d96" btn_shadow_color_hover="#0c5d96" btn_shadow_size="5" btn_shadow_click="enable" btn_font_style="font-weight:bold;" btn_font_size="desktop:18px;"][vc_empty_space height="20px"][vc_row_inner css=".vc_custom_1564031812057{margin-bottom: 0px !important;}" el_class="hidden"][vc_column_inner width="1/3"][ultimate_heading main_heading="Topics Covered" heading_tag="h5" main_heading_color="#000000" sub_heading_color="#000000" alignment="left" main_heading_font_size="desktop:24px;" sub_heading_font_size="desktop:18px;" main_heading_margin="margin-top:20px;margin-bottom:20px;"][/ultimate_heading][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Case Management: Business Process, Settings, Goals and Reporting" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Knowledge Management: Author, Approve and Publish Articles, Knowledge Search" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Using Teams and Queues for Collaboration" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Service Level Agreements and Entitlements" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Case Routing Rules and Record Creation and Update Rules" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][/vc_column_inner][vc_column_inner el_class="related-cert-col" width="1/3"][ultimate_heading main_heading="Related Badges" heading_tag="h5" main_heading_color="#000000" sub_heading_color="#000000" alignment="left" main_heading_font_size="desktop:24px;" sub_heading_font_size="desktop:18px;" main_heading_margin="margin-top:20px;margin-bottom:20px;"][/ultimate_heading][bsf-info-box icon_type="custom" img_width="48" title="Dynamics 365 for Customer Service Course Completion" read_more="box" link="url:%2Fmicrosoft-dynamics-crm-education-2%2Ftraining-for-dynamics-365%2Fdynamics-365-certification%2F|title:Dynamics%20365%20for%20Customer%20Service||" hover_effect="style_3" pos="left" el_class="hidden"][/bsf-info-box][bsf-info-box icon_type="custom" icon_img="id^121726|url^https://powebstgus.powerobjectsweb.com/wp-content/uploads/2018/11/D365U_D365DeveloperCertificateBadge.png|caption^null|alt^Dynamics 365 Developer Certification|title^Dynamics 365 Developer Certification|description^Dynamics 365 Developer Certification" img_width="48" title="Developer Gold Badge" read_more="box" link="url:%2Fmicrosoft-dynamics-crm-education-2%2Ftraining-for-dynamics-365%2Fdynamics-365-certification%2F|title:Dynamics%20365%20for%20Customer%20Service||" hover_effect="style_3" pos="left" el_class="hidden"][/bsf-info-box][bsf-info-box icon_type="custom" icon_img="id^121727|url^https://powebstgus.powerobjectsweb.com/wp-content/uploads/2018/11/D365U_D365CitizenDeveloperCertificateBadge.png|caption^null|alt^Dynamics 365 Citizen Developer Certification|title^Dynamics 365 Citizen Developer Certification|description^Dynamics 365 Citizen Developer Certification" img_width="48" title="Citizen Developer Gold Badge" read_more="box" link="url:%2Fmicrosoft-dynamics-crm-education-2%2Ftraining-for-dynamics-365%2Fdynamics-365-certification%2F|title:Dynamics%20365%20for%20Customer%20Service||" hover_effect="style_3" pos="left" el_class="hidden"][/bsf-info-box][/vc_column_inner][vc_column_inner el_class="upcoming-event" width="1/3"][ultimate_heading main_heading="Upcoming Dynamics 365 for Customer Service" heading_tag="h6" main_heading_color="#000000" sub_heading_color="#000000" alignment="left" main_heading_font_size="desktop:24px;" sub_heading_font_size="desktop:18px;" main_heading_margin="margin-top:20px;margin-bottom:20px;"][/ultimate_heading][vc_column_text] 'events', 'tax_query' => array( array( 'taxonomy' => 'events_category', 'field' => 'slug', 'terms' => 'service-for-dynamics-365', ) ), 'post_status' => 'publish', 'posts_per_page' => 3, // you may edit this number 'meta_key' => 'event_start_date', // name of custom field 'orderby' => 'meta_value_num', 'order' => 'ASC', 'meta_query' => array( 'key' => 'event_start_date', 'compare' => '>=', 'value' => $today, ), ); $related_items = new WP_Query( $args ); // loop over query if ($related_items->have_posts()) : while ( $related_items->have_posts() ) : $related_items->the_post(); ?>

[/vc_column_text][ult_buttons btn_title="View All Events" btn_link="url:https%3A%2F%2Fwww.powerobjectsdev.com%2Fdynamics-crm-events%2F|title:Dynamics%20CRM%20Events|target:%20_blank|" btn_size="ubtn-large" btn_title_color="#ffffff" btn_bg_color="#0e72b9" btn_bg_color_hover="#0e72b9" btn_title_color_hover="#ffffff" icon_size="32" btn_icon_pos="ubtn-sep-icon-at-left" btn_shadow="shd-bottom" btn_shadow_color="#0c5d96" btn_shadow_color_hover="#0c5d96" btn_shadow_size="5" btn_shadow_click="enable" btn_font_style="font-weight:bold;" btn_font_size="desktop:18px;"][/vc_column_inner][/vc_row_inner][vc_row_inner css=".vc_custom_1426539406391{margin-bottom: 0px !important;}"][vc_column_inner width="1/2"][ultimate_heading main_heading="Topics Covered" heading_tag="h5" main_heading_color="#000000" sub_heading_color="#000000" alignment="left" main_heading_font_size="desktop:24px;" sub_heading_font_size="desktop:18px;" main_heading_margin="margin-top:20px;margin-bottom:20px;"][/ultimate_heading][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Case Management: Business Process, Settings, Goals and Reporting" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Knowledge Management: Author, Approve and Publish Articles, Knowledge Search" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Using Teams and Queues for Collaboration" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Service Level Agreements and Entitlements" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][bsf-info-box icon="Defaults-dot-circle-o" icon_size="24" icon_color="#3a3a3a" title="Case Routing Rules and Record Creation and Update Rules" title_font_color="#3a3a3a" desc_font_color="#565656"][/bsf-info-box][/vc_column_inner][vc_column_inner el_class="upcoming-event" width="1/2"][ultimate_heading main_heading="Upcoming Dynamics 365 for Customer Service" heading_tag="h6" main_heading_color="#000000" sub_heading_color="#000000" alignment="left" main_heading_font_size="desktop:24px;" sub_heading_font_size="desktop:18px;" main_heading_margin="margin-top:20px;margin-bottom:20px;"][/ultimate_heading][vc_column_text] 'events', 'tax_query' => array( array( 'taxonomy' => 'events_category', 'field' => 'slug', 'terms' => 'service-for-dynamics-365', ) ), 'post_status' => 'publish', 'posts_per_page' => 3, // you may edit this number 'meta_key' => 'event_start_date', // name of custom field 'orderby' => 'meta_value_num', 'order' => 'ASC', 'meta_query' => array( 'key' => 'event_start_date', 'compare' => '>=', 'value' => $today, ), ); $related_items = new WP_Query( $args ); // loop over query if ($related_items->have_posts()) : while ( $related_items->have_posts() ) : $related_items->the_post(); ?>
[/vc_column_text][ult_buttons btn_title="View All Events" btn_link="url:https%3A%2F%2Fwww.powerobjectsdev.com%2Fdynamics-crm-events%2F|title:Dynamics%20CRM%20Events|target:%20_blank|" btn_size="ubtn-large" btn_title_color="#ffffff" btn_bg_color="#0e72b9" btn_bg_color_hover="#0e72b9" btn_title_color_hover="#ffffff" icon_size="32" btn_icon_pos="ubtn-sep-icon-at-left" btn_shadow="shd-bottom" btn_shadow_color="#0c5d96" btn_shadow_color_hover="#0c5d96" btn_shadow_size="5" btn_shadow_click="enable" btn_font_style="font-weight:bold;" btn_font_size="desktop:18px;"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]