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One of our most frequently requested customizations is to add new views to the set of system views that come out-of-the-box with Microsoft Dynamics 365. It seems most of our clients are hesitant to play around with modifying these system views or adding new ones out of fear that it may be too difficult or complex. However, this could not be further from the truth. The ability to customize Microsoft Dynamics 365 is very easy to complete, and almost easier to learn HOW to complete these customizations.
Below are some simple steps to get you started in creating and customizing views for the Account entity. Using the below instructions as a framework, you will be able to come up with some pretty exciting combinations to fulfill your business needs - and therefore, conquer the world!
We will first walk through how to change the default view.
1.)In CRM, click on the module menu drop down, then click on Settings, then click on Customizations
2.)Click on Customize the System- this will open another window
3.)In the new Customizations window, expand the triangles to expand Entities, then expand Account and click on Views.
4.)To change which view is the Default View, click to select the Active Accounts view, then click More Actions, then click Set Default
As you can see, changing the default view is quite easy. It may be more challenging to decide which view you and your users want to be the default view.
We will now walk through the steps to create a new view. These options are available in the same area in Customizations from which we set the default view.
1.)To create a new View, simply click on the New button on the main action bar.
2.)In the New View window, type a name and optionally a Description. I choose to name my new view My New Accounts
4.)On the right hand navigation, click Add Columns
5.)In the Add Columns window, you can select which columns to add to your view by checking the boxes next to them
6.)You can rearrange the columns by highlighting one and click on the left or right arrows to move them
7.)You can also choose which data appears in the View by clicking on Edit Filter Criteria
8.)Since I want to show Accounts that I own and that were created in the last 30 days, I will update my filter criteria to reflect this:
9.)You are also able to choose which column to sort on by clicking on Configure Sorting in the right navigation
10.)In this window, you are able to sort based on two columns; I have chosen to also sort based on Account Name as well as Created On date
11.)Lastly, you can also adjust the width of your columns individually by selecting a column and clicking on Change Properties in the right navigation
12.)In this window, you can select from a variety of pixel widths for your columns. The default is 100; however, I wanted to make my date column more narrow
The most important thing to remember here is that your users will not see any of these changes until you click Save and Close and the Publish. If your users report that they are not able to see the view immediately after you published, just ask them to refresh their browser and it should appear.
You can use the above items to come up with infinite possibilities of different views for all of your different record types, as well as modifying the views after you have saved them. As you can see, there was no coding required. That is the hallmark of Dynamics 365: its ability to seamlessly match the technology with the needs of each business.
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