[vc_row full_width="stretch_row" bg_type="bg_color" bg_override="full" enable_overlay="enable_overlay_value" overlay_pattern="08.png" overlay_pattern_opacity="25" overlay_pattern_attachment="fixed" css=".vc_custom_1513890513751{margin-top: 0px !important;margin-bottom: 0px !important;}" bg_color_value="#ffffff"][vc_column][vc_row_inner equal_height="yes" content_placement="middle"][vc_column_inner width="1/3"][vc_single_image image="107293" img_size="full"][/vc_column_inner][vc_column_inner width="2/3"][ultimate_heading main_heading=" Improving the Customer Experience through Service Innovation" alignment="left" main_heading_style="font-weight:bold;" main_heading_font_size="desktop:35px;" sub_heading_font_size="desktop:21px;" main_heading_margin="margin-bottom:15px;"]A white paper for Customer Service leaders who want to improve their customer experience capabilities.

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Today’s customers are more informed and connected than ever before, and the balance of power has shifted. When it comes to relationships between customers and businesses—the customer is in control and the number of channels that customers use to engage with businesses is increasing. Providing top-notch customer service is more important than ever.

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By meeting these service trends head on, businesses will see a marked increase in both customer satisfaction and revenue while reducing OPEX costs.

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