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Microsoft Dynamics CRM 2011 comes out with update rollups (URs) every few months. These are applied to Dynamics CRM Online automatically, but your IT department has to install them if you're on-premise. It's important to keep your CRM Outlook Client synchronized with the server, whether you're online or on-premises. This is a good process to run through if you are having issues with your CRM Outlook client.
First, you must check what version of the Outlook client you're using. Here's how:
Oh wow! You're on an old version, since the most recent one is Update Rollup 14!
Now you need to update. Here's how:
There you go! Now you have the current version of Dynamics CRM for Outlook. Was this helpful? You can also check out our blog on other ideas on how to maintain the Outlook client.