In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
PowerObjects has numerous blogs and resources already published on various tips and tricks on this new release of Dynamics CRM. Today's blog will focus on business rules, a new feature to Microsoft Dynamics CRM 2013 that provides a great way to achieve the most common and simple validations without coding skills.
Here are a few of the most common validations and business rules that can be implemented in CRM 2013:
Let's take an example and create a rule on the contact form to make a "Spouse/Partner Name" field required when the field "Marital Status" = Married.
Note a few facets to remember when working with business rules:
If this blog was helpful, don't forget to check out our other blogs and resources for Microsoft Dynamics CRM 2013.