CRM Project Service Automation

Duration: 2 days


The Project Service Automation (PSA) functionality provides a complete solution to plan and deliver billable projects to your customers. In this course, you will get a jump start to your project implementation with a deep dive of the setup, configuration, and management of projects, resources, expenses, and much more through lecture, hands-on-labs, and real-world scenarios. By leveraging PSA, your organization will be able to estimate, quote, and contract work. You will also be able to efficiently plan and assign resources, enable team collaboration, and capture time, expense, and progress data for real-time insights and accurate invoicing.

Special Note: This course is not currently offered publicly but can be scheduled with your organization upon your request.



This course is intended for CRM for Dynamics 365 Administrators, Project and Resource Managers, and Subject Matter Experts (SMEs) interested in the functionality, capabilities, and implementations steps required for Project Service Automation for CRM.

Topics Covered
  • Understand Configuration and Setup
  • Understand Resource Setup
  • Understand the Concepts of Time, Expenses, and Collaboration Regarding PSA
  • Understand Tracking Project Progress
  • Understand Cost Consumption

Recommended Prerequisites

Prerequisites are recommendations, and while not required, they are highly advised to ensure a successful learning experience:

  • Understanding of data or relational databases is helpful
  • Dynamics 365 University CRM Boot Camp is recommended

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