In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
Duration: 2 Days
The Project Service Automation (PSA) functionality provides a complete solution to plan and deliver billable projects to your customers. In this course, you will get a jump start to your project implementation with a deep dive of the setup, configuration, and management of projects, resources, expenses, and much more through lecture, hands-on-labs, and real-world scenarios. By leveraging PSA, your organization will be able to estimate, quote, and contract work. You will also be able to efficiently plan and assign resources, enable team collaboration, and capture time, expense, and progress data for real-time insights and accurate invoicing.
This course is intended for CRM for Dynamics 365 Administrators, Project and Resource Managers, and Subject Matter Experts (SMEs) interested in the functionality, capabilities, and implementations steps required for Project Service Automation for CRM.
Prerequisites are recommendations, and while not required, they are highly advised to ensure a successful learning experience:
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