In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
Duration: 3 Days
CRM for Dynamics 365 has continued to significantly enhance the Service functionality and specifically Field Service Management. In this three-day course, we will do a deep dive into CRM for Dynamics 365 Field Service. Through discussion, demo, and hands-on labs in a CRM for Dynamics 365 environment you will learn how to setup, plan, configure, and deploy the functionality in your organization, including the robust scheduling engine and mobile capabilities for field technicians.
This course is intended for CRM for Dynamics 365 Administrators, CRM for Dynamics 365 Power Users, and Subject Matter Experts (SMEs) looking to advance their knowledge or learn about FS functionality and capabilities in CRM for Dynamics 365. See the detailed agenda for specific skills needed for this course.
Prerequisites are recommendations, and while not required, they are highly advised to ensure a successful learning experience:
The value of a Dynamics 365 University training is in the knowledge acquired, but there’s a professional and career value as well. Demonstrate expertise with achievements through PowerObjects. Learn More