Customer Spotlight: Virtual Fracture Clinic Presents Their Dynamics 365 Portal Solution

The Virtual Fracture Clinic worked with PowerObjects to implement Dynamics 365 and deploy a robust CRM portal to manage patient needs. Since then, they have become leaders in the space for a prime example of digitizing the healthcare system. Recently, VFC participated in Microsoft Dynamics Days and presented and demonstrated how the team uses digital technology to re-design as service, placing the patient at the heart of the model.

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Happy CRM'ing!

Joe CRM Goes Back to School: Fall Classes and Events Now Available

Every fall, when the students go back to school, Joe CRM gets inspired to further his Microsoft Dynamics CRM knowledge. Joe may be biased, but there is no better place to get your fill of classes, trainings, webinars and more about Microsoft Dynamics CRM than from PowerObjects! Check out what's available this September to jump start your fall CRM adventures!

WONDERFUL WEBINARS

We've got a whole slew of webinars this month to whet your whistle! Can't make a webinar? We got your back! A recording of every webinar will be published on our website for anyone who can't attend. Register for the webinar and we'll send you a follow-up email with a link to the recorded presentation. That way you can watch it when it's convenient for you!

Fall Classes

Microsoft Dynamics CRM for Service – Webinar Series

Getting Started with Marketing Automation and CRM – Webinar Series

Marketing automation is a term heard a lot in the business world these days, but what do people mean when they say marketing automation? Marketing automation means a lot of different things to different people, and in this webinar series, we'll be giving you our take on the topic. We'll define marketing automation, show you how to implement it within Microsoft Dynamics CRM, and address how marketing automation should fit into your overall digital marketing strategy.

CRM CLASSES AND TITLATING TRAININGS

PowerObjects offers a wide range of Microsoft Dynamics CRM training opportunities and resources through our CRM University.

Fall Classes

BOOT CAMPS BABY!

PowerObjects is excited to offer a comprehensive class aimed at empowering you to create the best CRM implementation for your organization! This week long training will give you a concentrated overview of the CRM 2016 system and its processes. We will use lectures, demonstrations, hands-on labs and discussions as learning tools.

Fall Classes

CRMUG SUMMIT 2016

Calling all CRM enthusiasts! While this year's CRMUG Summit is technically October 11-14, time is quickly running out to attend this great event! Time to start planning! CRMUG is an annual user-centric summit where you can learn to maximize your implementation of Microsoft Dynamics CRM. It's a fantastic CRM-focused conference put together by the brilliant folks at CRMUG, and PowerObjects is going all out this year. Make sure you use promo code PO 16 when you register to get 10% off! We hope to see you there!

Fall Classes

THE CRM MINUTE: SEASON 2

A brand new season of The CRM Minute is almost here! Season Two will be BIGGER, BETTER, and more CRM'ish than ever, with all new episodes of your favorite CRM topics. Episode one airs next Wednesday, but in the meantime, get an exclusive sneak peak of what this season has in store! Make sure you check out the blog every Wednesday for a brand new episode each week. To make sure you don't miss a moment of the action, subscribe to PO TV, our video channel, so that you get new videos delivered directly to your inbox whenever they are available.

Fall Classes

As you can see, we've got enough going on to keep you learning something new all September long! Make sure you keep up to date with everything by signing up for event notifications, subscribing to our blog, joining the newsletter, and signing up for PO TV! Let's show Joe CRM what we can do!

Happy CRM'ing!

The CRM Minute: Think you know what CRM can do? Think again! [VIDEO]

If you are a Dynamics CRM user, you already know what CRM can do. But it begs the question: Is there anything CRM can't do? Many organizations use CRM to maximize their sales and marketing efforts and for its robust reporting capabilities, but CRM can do so much more! Did you know that you can use CRM to manage events or that it can be used as a student portal by colleges and universities? Dynamics CRM is truly a solution that is as unique as you are. Check out these unique ways our PowerObjects team members use CRM!

Living the Technology – Recruiting with Dynamics CRM

One of our Core Values here at PowerObjects is “Live the Technology,” and it’s not just our consultants and developers who live that motto, it’s the whole team! Hear from Terah Ramaekers, our Director of Talent Acquisition, about how she and her recruiting team use Dynamics CRM to track applicants through the recruiting process. From applications to hiring to onboarding, we use CRM to manage the whole thing, showcasing how versatile Dynamics CRM really is!



Paging Doctor Who, Dynamics CRM is Calling!

As we mentioned above, one of our core values is "Live the Technology" and our team embodies this daily, whether that technology is a sonic screwdriver or CRM! See how two of our amazing team members took their passion for CRM and merged it with a love for Doctor Who to manage CONsole Room, a Doctor Who convention held here in the Twin Cities area. Using Dynamics CRM and PowerObjects' PowerPack Add-ons, they put on such a great event that even the Doctor would be impressed!



Engaging Customers with PowerTrivia

Want to engage your clientele through SMS messages in a fun and interactive manner? With PowerTrivia, one of our add-ons for Dynamics CRM, users can leverage their PowerSurveyPlus, PowerSMS, and PowerWebForm subscriptions to create and track trivia games within CRM. PowerTrivia is a fun and interactive way for you to interact and engage with your customers!



Happy CRM'ing!

The CRM Minute: Get to Know PowerSuccess [VIDEO]

If you've ever been curious about PowerObjects' PowerSuccess program, today Mike, our PowerSuccess manager, gives you all the answers you've been wanting!  PowerSuccess is a totally unique service-as-a-subscription program that gives you access to a CRM administrator and a long-term plan for success for a predictable monthly fee. It’s an affordable option for both those who are just starting out with Dynamics CRM and those who already use CRM but want to take their systems to the next level.

Additional Resources

Transcript

Hi. I'm Mike, manager of PowerSuccess here at PowerObjects. Today we're going to talk about PowerSuccess, our subscription-based program, and how it may help you and your company implement CRM. Read More

The CRM Minute: The Mystery of "The Cloud" [VIDEO]

We hear the term "cloud" used in the business world on a regular basis, but if you're like a lot of people, "cloud" is something you know, but might not necessarily understand fully. In today's episode of The CRM Minute, we are going to break down the mystery of the cloud by showing you what the Microsoft Cloud has to offer for your online Microsoft licenses (including CRM of course!) as well as our Microsoft Cloud by PowerObjects program! Let's get started!

Microsoft did a great job of listening to their customers when developing Office 365. Office 365 delivers the power of cloud productivity to businesses of all sizes, helping you save time and money and free up valuable resources. What's great about the cloud in this instance is that you can literally take your Office 365 suite of products anywhere and on any device.  Let's take a look at how an Office 365 online subscription can benefit your organization and break down the “mystery of the cloud” by answering your burning Office 365 questions.

No matter where you are in your Dynamics CRM journey – whether you have bought your licenses or are looking to buy them, with Microsoft Cloud by PowerObjects you will get more out of your investment. A partnership with PowerObjects means you will always have access to a dedicated team who gets you, your needs, and your solution. PowerObjects will be able to manage all of your Microsoft CRM needs, and can deliver, manage, and support your Microsoft Cloud subscriptions. From service, to support, to billing – your CRM and Microsoft Cloud solutions are taken care of by PowerObjects.

Additional Resources

Transcripts

VIDEO 1: Hi. I’m Cecilie, and today we’re going to talk about Office 365, and everything you keep hearing about The cloud. Read More

Webinars on Demand: Instant CRM Education at Your Fingertips

Here at PowerObjects, we promote Dynamics CRM education to empower users to get the most out of Dynamics CRM, offering training on everything from user basics to advanced topics. Included in this focus, are our Webinars. DID YOU KNOW that we record all of our webinars and then put them up on our website so that they can viewed anywhere at any time? Now that your mind is sufficiently blown, let's dive a little deeper into what you can expect from PowerObjects' Webinars on Demand!

Webinars on Demand

There's a reason that education is one of the four pillars of CRM success at PowerObjects. Organizations that invest in Microsoft Dynamics CRM education have vastly increased user adoption, which in turn ensures they get the best return on their investment. PowerObjects has created many resources to help users get the most out of CRM. Besides just our webinars on demand, we offer events, trainings, how-to videos, and workshops.

Intrigued? Check out these top ten Webinars on Demand:

1. Trialing Dynamics CRM Online? Some Things to Consider

2. CRM On-the-Go with Outlook

3. PowerTrivia: The Fun and Interactive Way to Engage with Customers

4. Field Service and CRM: A Dynamic Pair!

5. Microsoft Dynamics CRM and Office 365: Introduction to Out-of-the-Box Integrations

6. Laying the CRM Foundation for High Performance Customer Care in 2016

7. Best Practices for System Performance

8. Power BI Showcase

9. Empower Your Customer Care Center with Dynamics CRM

10. Top 10 Issues in CRM Tech Support

Webinars on Demand

Typically, you can find webinar recordings on our website 24-72 hours after they air, but why wait? If you register for any of our webinars, we send all registrants a copy of the recording as well as a copy of the slides! You can view a list of all upcoming events and webinar by visiting our events page.

Happy CRM'ing!

The CRM Minute: And the CRM Oscar Goes To . . .

In honor of the Oscars this past Sunday, we thought we would showcase some of our best videos in The CRM Minute today. These are some of our readers' favorite PO TV segments. Enjoy!

Best Actress: Cecilie Svensgaard, "Make the Move to the Cloud"

 

Best Actor: Tad Thompson, "Five Favorite Features in Dynamics CRM 2016 - TAD Talk Edition"

 

Best Screenplay: Greg Moser, "Consumer Behaviors and the Evolution of Technology is Transforming Customer Care"

 

Best Supporting Cast: Cenergistic Customer Success Story

 

Best Production Design: Hibachi Daruma - Food Truck Friday

 

Best Costume Design: PowerObjects Sales Team - Nashville Album Covers (Microsoft Sales Kickoff 2015)

 

Happy CRM'ing!

The CRM Minute: Why CRM? Bad Decisions Caused by Bad Data [VIDEO]

 

Welcome back, readers, to the final installment in our Why CRM video blog series! We recently launched a new website aimed at answering basic questions around customer relationship management (CRM) software called “Why CRM.” The concept behind Why CRM is simple. We believe that CRM offers solutions for countless common business problems, but more often than not, people start shopping for CRM without actually knowing why. They tend to look at features and functions without really understanding what they need.

PowerObjects has taken a different approach. We brought it back to basics and are getting down to the root reason people start looking at CRM. In this video blog series, we answer that ultimate question: why should you choose CRM. In the series, we’ll cover three of the most common reasons people start considering CRM, such as losing key customers, making uninformed decisions that hurt business, or growing too rapidly and not being able to control the chaos. So let’s dive in and wrap things up with Part 4!

Making Bad Decisions: No or bad data means trouble

Does data have you feeling down? Without the right data, you don’t know what action to take when making important business decisions. CRM is a powerful tool that can help you get the actionable insights you need to make smart business decisions. Leveraging CRM allows you to find, diagnose, and fix your business problems—and turn them into valuable opportunities.

Bad data affects multiple areas in an organization, and can lead to detrimental consequences. CRM takes your data and transforms it into something you can actually use!

Thank you for reading and watching this blog series on why you need CRM! If you’re still not convinced of the benefits you can get with CRM, check out the Why CRM website for yourself! Read case studies, download the eBook, and chat with a PowerObjects CRM guru, all from one awesome site!

Happy CRM’ing!

Additional Resources

Transcript

Hi, my name is Jim and I work at PowerObjects. Welcome to our video series about Why CRM. Today we're going to talk about one of the most common things that we hear when we go to talk to customers about implementing CRM: bad decisions caused by bad data. It's not necessarily that they’re bad decisions. Read More

The CRM Minute: Make the Move to the Cloud [VIDEO]

 

Nobody likes navigating multiple contracts, companies, partners, and payments. It’s frustrating when you don’t know who to contact for support. Instead of having all of your information scattered in different places with different people, you can now consolidate all your needs in one place with PowerObjects' Microsoft Cloud by PowerObjects cloud solution provider program. This solution bundles your CRM licenses, solution, support, education, and more—all with the #1 Microsoft Dynamics CRM Partner in the world.

No matter where you are in your Dynamics CRM journey – whether you have bought your licenses or are looking to buy them, with Microsoft Cloud by PowerObjects you will get more out of your investment. A partnership with PowerObjects means you will always have access to a dedicated team who gets you, your needs, and your solution. PowerObjects will be able to manage all of your Microsoft CRM needs, and can deliver, manage, and support your Microsoft Cloud subscriptions. From service, to support, to billing – your CRM and Microsoft Cloud solutions are taken care of by PowerObjects.

Additional Resources

Transcript

Hi, I'm Cecilie. I'm here to tell you about our Microsoft Cloud by PowerObjects program, also known as CSP. What is CSP? CSP stands for Cloud Solution Provider. It's a really fancy name for selling Microsoft online services. Why go online? With Microsoft online services, you can access your information from anywhere, your Excel, your OneNote, your CRM, your SharePoint. You can access them from home, from business, on the go, on your tablet or mobile device. Read More

The CRM Minute: What’s all the fuss about?

If you follow our blog regularly, you might have noticed something new and different popping up each Wednesday. We recently launched a brand new video blog series called The CRM Minute, a PO TV original production! Every Wednesday, you can find a new and insightful blog from one of our amazing PowerObjects team members. The 2-3 minute videos detail the latest thoughts, developments, and offerings from PowerObjects around Microsoft Dynamics CRM and related tools. We'll cover anything and everything about Dynamics CRM including tips for training and user adoption, insight into the current customer care environment, or information about cloud service providers.

PowerObjects already has the most respected Microsoft Dynamics CRM blog on the internet. The CRM Minute seeks to expand that content by introducing our audience to a new PowerObjects CRM expert in each installment who will provide insight into how they can enhance the capabilities of their CRM system, and make their business processes more efficient. Sure, the episodes might be longer than a minute, but we don't mind hanging out a little longer to talk about CRM!

If you've missed any of our previous installments, check them out now! They make a perfect coffee break escape.

Happy CRM'ing!

The CRM Minute: Consumer Behaviors and the Evolution of Technology is Transforming Customer Care [VIDEO]

 

The customer care industry is changing. Elements like consumer behaviors and the evolution of technology are influencing those changes. Organizations focused on customer care need to evolve with their customers. Consider things like consumer channel preferences, consolidating consumer data, and utilizing a CRM system when looking at how your organization can bridge the gap between you and your customers.

Additional Resources

Transcript

Hi, I'm Greg. Today we're going to be discussing how consumer behavior and technology evolution is really driving this customer care transformation that we are seeing in the industry. When you look at certain segments like millennials. In fact, I was trying to talk to my daughter the other day, left her a voicemail, I get a text immediately back, "Dad what do you want?" I respond, "I want to talk to you."Read More

The CRM Minute: Why CRM? You're Experiencing Rapid Growth [VIDEO]

 

Welcome, readers, to our Why CRM video blog series! We recently launched a new website aimed at answering basic questions around customer relationship management (CRM) software called “Why CRM.” The concept behind Why CRM is simple. We believe that CRM offers solutions for countless common business problems, but more often than not, people start shopping for CRM without actually knowing why. They tend to look at features and functions without really understanding what they need.

PowerObjects has taken a different approach. We brought it back to basics and are getting down to the root reason people start looking at CRM. In this video blog series, we answer that ultimate question: why should you choose CRM? In the series, we’ll cover three of the most common reasons people start considering CRM, such as losing key customers, making uninformed decisions that hurt business, or growing too rapidly and not being able to control the chaos. So let’s dive in and get started with rapid growth!

Rapid Growth: A blessing and a curse

You might assume that rapid growth is a good problem to have, right? Growth means you must be doing something right! Organizations that experience rapid growth often have hit their stride with their business strategy and are poised for successful future endeavors, however, rapid growth comes with some serious growing pains.

If your company is growing at a fast pace, using CRM to weather the changes your business is going through is a smart choice. CRM’s functionality when dealing with client data and automating daily activities means that CRM is always working for your organization’s bottom line. CRM gives you a competitive advantage without having to scramble for resources to support your initiatives.

Check back next week, when we tackle our next topic, losing customers, and in the meantime, check out the Why CRM website for yourself! Read case studies, download the eBook, and chat with a PowerObjects CRM guru, all from one awesome site!

Happy CRM’ing!

Additional Resources

Transcript

Hi. My name is Jim. I work at Power Objects. Welcome back to our second video in a series here about our Why CRM? website. One of the great problems that we uncovered that people implement CRM systems for is rapid growth. Rapid growth is a wonderful problem to have, but you need a CRM system in place to really manage that growth. Read More