In this blog, we show you how to upload a camera photo from a Canvas App to Dynamics 365 as an attachment on a particular entity record.
Dynamics 365 offers built-in comprehensive Service Level Agreement (SLA) functionality for several different scenarios. Read this post to learn more!
Are you an organization wondering how to ensure that Service Level Agreements are only impacted by business hours? Worry no longer inquisitive reader! There are a few simple steps in Microsoft Dynamics CRM that you can take to create a service schedule. But before you do this, you will need to create both a Holiday […]
It is another new and powerful feature for the Microsoft Dynamics Spring '14 Wave Release; Service Level Agreements (SLAs) have the ability to track service expectation for cases. The new SLAs allows organizations to set up standards for the amount of time it takes to respond or complete a case. SLAs include four components: Applicable From: […]