Category Archive


Introduction to the Service Level Agreement Functionality in D365

Dynamics 365 offers built-in comprehensive Service Level Agreement (SLA) functionality for several different scenarios. Read this post to learn more!

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Create a Customer Service Schedule for SLA's in Dynamics CRM

Create a Customer Service Schedule for SLA's in Dynamics CRM

Are you an organization wondering how to ensure that Service Level Agreements are only impacted by business hours? Worry no longer inquisitive reader! There are a few simple steps in Microsoft Dynamics CRM that you can take to create a service schedule. But before you do this, you will need to create both a Holiday […]

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Spring '14 Wave Update: Service Level Agreements in Dynamics CRM

Spring '14 Wave Update: Service Level Agreements in Dynamics CRM

It is another new and powerful feature for the Microsoft Dynamics Spring '14 Wave Release; Service Level Agreements (SLAs) have the ability to track service expectation for cases. The new SLAs allows organizations to set up standards for the amount of time it takes to respond or complete a case. SLAs include four components: Applicable From: […]

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