PowerObjects, an HCL Technologies Company, Wins 2020 Global Microsoft Partner of the Year Award… Again!
We’ve got exciting news to share in today’s blogpost. On July 13, 2020, Microsoft announced their global Partner of the Year winners and finalists. We are pleased to report that we won one award and were a finalist for another!
The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered exceptional Microsoft-based solutions during the past year. Awards are classified in several categories, with honorees chosen from a set of more than 3,300 submitted nominations from more than 100 countries worldwide.
We were named Microsoft’s global 2020 Proactive Customer Service Partner of the Year!
The Proactive Customer Service Partner of the Year Award recognizes a Microsoft partner that excels at providing innovative and unique customer solutions based on Microsoft Dynamics 365 Customer Service. It demands a consistent demonstration of high-quality, predictable service to Microsoft customers, helping to ensure significant business benefits from their Microsoft Dynamics 365 Customer Service investments. Candidates also must display business leadership and sustained customer success, with strong growth in new customer additions and cloud revenue while maintaining and growing the existing customer base.
This is the second year in a row PowerObjects has won the Partner of the Year award devoted to Microsoft Dynamics 365 Customer Service. Click here to view last year’s blogpost.
We were also named a Finalist for Microsoft’s global 2020 Financial Services Partner of the Year!
The Financial Services Partner of the Year Award recognizes a partner organization that excels at providing innovative and unique services or solutions based on Microsoft technologies to financial services customers, demonstrating thought leadership, industry knowledge and expertise, and consistent, high-quality services and solutions.
For obvious reasons, it’s been a difficult year for all of us – and we certainly acknowledge that there are more important things in the world than self-congratulations for industry awards. Having said that, this is truly the ultimate recognition for our business, and a true testament to the innovation and quality of work PowerObjects provides for our clients.
PowerObjects Awarded 2019 Microsoft Global Partner of the Year… Twice!
We were named the global 2019 Microsoft Dynamics 365 for Customer Service Partner of the Year!
The Dynamics 365 for Customer Service Partner of the Year Award recognizes a Microsoft partner that excels at providing innovative and unique customer solutions based on Microsoft Dynamics 365 for Customer Service. It demands demonstrated business leadership and consistent customer success, with strong growth in new customer additions and cloud revenue while maintaining and growing the existing customer base. See our press release here: PowerObjects recognized as Winner of 2019 Microsoft Dynamics 365 for Customer Service Partner of the Year.
We were also named Microsoft’s global 2019 Financial Services Partner of the Year!
The Financial Services Partner of the Year Award recognizes a Microsoft partner organization that excels at providing innovative and unique services or solutions based on Microsoft technologies to Financial Services customers, demonstrating thought leadership in their industry. It requires demonstrated business leadership and success through strong growth in new customer additions and revenue by leveraging the latest Microsoft technology as the solution platform. See our press release here: PowerObjects recognized as Winner of 2019 Microsoft Financial Services Partner of the Year.
We were also named a Finalist for the Business Applications PowerApps Partner of the Year!
This award recognizes a partner that excels at providing innovative and unique IP built on top of the Microsoft Business Applications platform (Dynamics 365, CDS, PA, etc.). Winners must have demonstrated success on a global scale by providing industry specific solutions that help customers transform their business in this digital age. Nominees will also need to demonstrate a proven track record of cloud business growth driving not just driving platform sales in addition to their own solutions but also Microsoft Office 365, Microsoft Flow, Power BI solutions, and other value-adding Azure services provided by Microsoft.
Forgive us for patting ourselves on the back for one blogpost but this is really huge news and a true testament to the innovation and quality of work PowerObjects provides for our clients! Our blog will resume normal programming tomorrow…
Happy Dynamics 365'ing!
A Tour of Our Partner of the Year Awards
Last week, we posted about the recent announcement from Microsoft that PowerObjects has been recognized with two 2019 global Partner of the Year Awards:
In today’s post, we thought we’d share a couple of examples of some of our Financial Services and Customer Service work!
Dynamics 365 for Customer Service: Sovereign Housing Association
With 56,000+ homes and 130,000+ customers and tenants, Sovereign is one of the largest housing associations in the U.K. They recently initiated a digital transformation strategy that included the implementation of modern, customer-focused, and scalable technology. Specifically, they sought a technology solution that would enhance the customer service being provided in the contact center, improve the tenancy management capabilities of the housing offices, and create efficiencies across all customer interactions. At the heart of the project was partnering with PowerObjects to deploy Dynamics 365.
Implementing Dynamics 365 was the obvious starting point, but the partnership between Sovereign and PowerObjects was especially focused on integrating Dynamics 365 with Sovereign’s multiple websites to introduce self-help options and enable tenants to fully engage in the management of their own homes.
Moneris Solutions Corporation (Moneris) is Canada’s largest processor of credit, debit, wireless, and online payment services for merchants in virtually every industry segment. They process more than three billion transactions annually. With more than 350,000 merchant locations throughout Canada, Moneris provides the hardware, software, and systems needed for organizations to improve business efficiencies and manage payments.
Moneris identified that their legacy ticket management system lacked the ability to scale into a full-fledged CRM. Their customer service representatives required more efficient processes and their knowledge base was not integrated into their other systems.
Through a partnership with PowerObjects, Moneris now uses Dynamics 365 for case management, field work order creation, approval management, customer notifications, marketing campaigns, sending surveys, social listening, knowledge articles, Unified Service Desk, and more. Since deploying Dynamics 365, they have seen a 4% reduction in average handle times and a 5% increase in first call resolution.
We will continue striving to deliver robust end-to-end solutions – like Sovereign and Moneris – that make PowerObjects worthy of our dual Partner of the Year status. Maybe your organization is next?
A Week with Microsoft: Key Takeaways from Inspire 2017
A handful of PowerObjects folks flew to Washington, D.C. from July 10-13 to join hundreds of other Microsoft partners for Inspire, Microsoft's annual partner conference. This is the one time of year when Microsoft comes together with their partners from across the globe, to talk about what the strategy is going forward for the year and what the opportunities are to work together on. PowerObjects interacts with Microsoft constantly throughout the year, but this is the one time we get to see everyone from the field sales teams all the way up to Satya Nadella, and hear their collective vision.
Microsoft Vision and Strategy
The big idea that came out of this year's conference was the crystallization of Microsoft's overall strategy. It's been a huge year of change for Microsoft as they've realigned their product stack and strategy for moving to cloud-based business solutions. They talked about the four areas that will lead to digital transformation for their customers:
The Modern Workplace. This is essentially what we know as tools for everyday work--collaboration tools, email platforms, everything you would run on your desktop computer to get your work done.
Business applications. This of course is PowerObjects' sweet spot because it includes applications like Dynamics 365 and the traditional CRM and ERP workloads. We've already seen how Microsoft's vision for combining CRM and ERP is playing out in Dynamics 365 and we are really excited to be on this journey to complete end-to-end business strategy in the cloud in a single product.
Applications and Infrastructure. This tends to be more HCL's realm than PowerObjects, but it is important to us as well. This is what we think of when we talk about Azure and cloud infrastructure pieces of digital transformation.
Data and AI. Again, our parent company HCL Technologies is more heavily involved in this, but PowerObjects touches on it too. It includes solutions around PowerBI, Cortana Analytics, and IoT.
From a high level, digital transformation relies on those four areas to empower employees, engage customers, optimize operations, and transform products. If you think about PowerObjects' four pillars of service, support, education, and add-ons, Microsoft's strategy lines up with how we go to market. Microsoft has also reorganized their business and aligned their teams to engage their customers across those four areas. And all things lead to the cloud. In recent years, Microsoft has made a huge push to move from on-prem business solutions to the cloud.
Another big takeaway was Microsoft 365. This essentially brings together Office 365, Windows 10 and Enterprise Mobility + Security. You can read more about that on their Office blog.
Aside from exceptionally hot weather at Inspire, the big "wow" moment for us was the reality that Microsoft is not taking baby steps with the migration with the cloud—they are all in! They are lining up products, field sales, and the entire organization with moving to the cloud.
PowerObjects Recognition at Inspire
PowerObjects is thrilled to have received multiple awards and call-outs at Inspire. We were recognized as the number one Consulting and Systems Integrator across the entire Dynamics 365 channel, for one. We also won a number of other national and regional awards, such as Scribe Partner of the Year and Office 365 Partner of the Year for the central region. Additionally, we maintained our number one position in North America for Dynamics 365 sales.
From our point of view, the future for those who invest in Microsoft has never been brighter. Microsoft is cool again. When you think about who you partner with long term, you have to partner with those who invest, and change, and lead—and Microsoft has once again proven that this is them. They are the best long-term bet!
Happy Dynamics 365'ing!
PowerObjects Wins the 2016 Microsoft Modern Marketing Partner of the Year Award [VIDEO]
PowerObjects is extremely proud and excited to be recognized as the 2016 Microsoft Marketing Partner of the Year! This is a new award this year and are thrilled to have won. We couldn’t have done it without the amazing Microsoft Dynamics CRM community, our whole team here at PowerObjects, support from Microsoft, and, of course, our rock star customers. So from us to all of you, thank you! Here’s a little something our marketing team put together to show our appreciation:
Over 2,500 applicants worldwide applied for the Partner of the Year awards. The Modern Marketing Partner of the Year Award recognizes the partner who is using modern/digital marketing practices to acquire, convert and retain customers, and to grow their business in terms of revenue and profitability. Here’s what Microsoft had to say about our submission:
PowerObjects demonstrated all aspects of the award criteria through a compelling video that illustrated a clear, differentiated customer value proposition that showed a deep understanding of customer needs. They showed end to end engagement across multiple touchpoints using a variety of marketing tools. The award highlights a sophisticated understanding of the role of marketing in an organization, with clear goals and ROI measures. PowerObjects showed how they keep a prospect and customer engaged across the customer journey. The video award submission was a nice touch and demonstrated visibly how this partner exemplifies the modern customer experience.
You can view the official press release about the award here. Next stop, Toronto, where the PowerObjects team will be attending Microsoft's World Partner Conference to accept our award. Needless to say, you'll be able to see updates on Facebook and Twitter.