11 Email Marketing Metrics to Measure to Win in 2015

Email marketing is an excellent platform to reach new potential customers as well as a great way to maximize existing customer engagement. But how do you measure the effectiveness of an email marketing campaign? Measurement is the key to proving success! Here are 11 email marketing metrics you should be tracking to help prove your ROI in 2015. Using email for marketing also gives valuable insights into who your audience is, which helps inform other marketing channels.

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1. Delivery Rate

This is one of the more basic metrics, but it’s sometimes misunderstood. Not everyone understands what makes a “good” delivery rate. Some companies will even make it a company goal to improve deliverability. A good delivery rate is usually somewhere around 97%. If a company tells you they can get you a 100% delivery rate, they are not being upfront and honest with you. If you’re below, say, 90%, you should dig in and solve possible underlying issues with your provider or list.

2. Bounce Rate

Tied directly to delivery rate, the bounce rate will tell you how many of the emails you sent hit an inbox that no longer exists or is full. These can also be referred to as a hard bounce or a soft bounce. While that level of granularity is appreciated, your email marketing isn’t going to benefit too much from the distinction. If you notice your bounce rate climbing, it means your delivery rate is dropping and it’s time to clean up your email lists.

3. Click-Through-Rate

Usually, click-through-rate (CTR) is one of the primary email marketing metrics that companies use to set campaign goals around. That’s because it works. With CTR, you know how many emails were delivered and you can see how many people actually took the desired action (clicking on a link for example) included within the email. It also allows you to A/B test different messaging and layouts. This is a great way to test which headlines and copy resonate most with your target audience. This can help inform most other digital channels as well.

4. Conversion Rate

Your email has been successfully delivered, you convinced the user to click, and now you need to know if they took the next step and actually bought something, which is known as Conversion. It’s crucial that you track your conversion rate from email. If you’re offering a product or service you can quickly calculate the ROI based on conversion rate. Of course, you can always set a conversion goal around something that doesn’t tie directly to revenue growth right away. Use email to massage users down the funnel on their purchase journey. As long as you have a clear goal, you can calculate conversion rate. Just make sure it has a tangible benefit!

5. Growth

The metrics we’ve already mentioned tell you how your email marketing campaign is performing, but there are even more metrics that can help you understand how the email channel is performing for your business. One metric for this is growth. It’s important to track your email list growth over time so that you know the size of your audience and how many people actually want information from you. Growth is a good indicator that the subscribers trust your brand and that the content you are creating is resonating with them.

6. Forward Rate

People open, click, and convert, but how do you figure out how many people are truly brand advocates for your company, product, or service? This is where forward rate shines as an email metric. If the messaging and offer are powerful enough that a user wants to share it with their network, you know you’ve really nailed your campaign. Plus, if you find these users, you can delight them with special offers or gifts. It’s a great way to build raving fans!

7. Unsubscribe Rate

Sometimes your email marketing efforts will annoy some subscribers. They might have mismatched expectations, think that you send too many emails, or the subscriber may have a change in behavior. All of these are valid reasons for why someone might unsubscribe from your email list. If you notice your unsubscribe rate climbing, it may be time to evaluate your messaging and distribution frequency as these are the two most common reasons for unsubscribes. However, there could be something deeper going on. The only way to know is to track your unsubscribe rate and look into it when necessary.

8. Device Type

You can learn a lot about your audience by looking at different email metrics. One such metric is device type. With the explosive growth of mobile, it’s worth exploring the percentage of users that view your email on a mobile device vs. desktop vs. tablet. For example, you may find that most of your audience favors one device type over another, which gives you an extra level of granularity for targeting other digital campaigns. You’ll also be able to A/B test different audiences and campaign types.

9. Email Client

There’s also the preferred email client, which helps you understand even more about your audience. With all of the numerous email clients out there, it’s impossible to optimize for all of them. This lets you focus on the top email clients used by your audience and work down from there, ensuring a great experience for your subscribers right from the start.

10. Leads

Most businesses look at leads, and if you’re not measuring how many of those leads come from email, you’re missing out on an opportunity to calculate your true ROI analysis. Your list, conversions, and forwards may be growing, but if you’re not generating many leads you’ll want to explore how to develop a stronger lead capture process as part of your nurturing campaigns. You might find that email seems great, but that it isn’t a channel that generates many leads for you or vice versa. Either way, you’ll know how to better allocate resources to get the results you are looking for.

11. Engagement Over Time

Measuring engagement is the ultimate email marketing metric. More valuable than leads because it applies to any business or email campaign type, engagement measures if your efforts to improve all other metrics is driving more engagement over time. If some of your metrics are going up while some are going down, you’ll see your engagement is stagnant. This might be a resource allocation issue or something deeper that might require some audience testing and targeting. Either way, you’ll see how well you are doing over time.

All of these metrics can be evaluated in most email marketing service providers, but if you use Dynamics CRM and MailChimp, PowerObjects has the perfect add-on that lets you marry the two. PowerMailChimp lets you to tie data together for deep analysis and tracking.

What are some email marketing metrics that you find helpful? Add them in the comments below! We always love to hear from our readers!  Want to learn more about digital marketing? Our very own Dean Jones, PowerObjects CEO, has a great article on LinkedIn about digitally marketing in CRM! Check it out here.

Happy CRM’ing!

Connect Your CRM Online Data to PowerBI for Powerful Analysis

Congrats! You've put the time, effort, and money into implementing Microsoft Dynamics CRM Online and are already seeing the benefits the cloud software provides to your organization. Processes are documented and enforced better and best practices are in place, thereby helping to increase win-rates and decrease on-boarding time for new staff. And thanks to the integrations with other business software, your customer data is now all accessible in one easy to use system.

But does having all this data in one place have you itching for more analytics beyond the powerful charts, dashboards, and reports native to CRM? Microsoft's PowerBI is the fix you need! This powerful business intelligence tool gives you the ability to further transform and analyze the data in your CRM system via dashboards and reports.

In today's blog, we will walk you through the steps you need to get started analyzing your CRM data in PowerBI!

To connect PowerBI to your CRM data you have two options. You can either use an existing content pack or use the PowerBI desktop to configure your own data source, data set, reports, and dashboards which can then be published as a custom content pack within your organization. Content packs are packages with a pre-defined data source, data set, reports, and dashboards. They are easy to configure, and you don't need any reporting know-how to do it!

PowerBI desktop gives report builders and business analysts freedom to define their own data set and apply necessary transformations for custom reporting. However, this tool is more technical – so today's blog will only cover the configuration of a content pack in PowerBI.

How to connect PowerBI to CRM Online data using a content pack.

1. In the PowerBI Web App welcome screen, under the heading Content Pack Library, click Get in the Services tile.

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2. Select your desired content pack from the available options. Microsoft has two content packs published for CRM Online under the Service tab; Sales Manager and Service Manager.

PowerBI

3. Enter your CRM Online URL in the format of https://myorganization.crm.dynamics.com and click Next.

4. In the next screen, select oAuth2 as your authentication method by selecting it from the dropdown and then click Sign In.

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5. Enter your CRM Online credentials in the pop-up window to allow PowerBI to access your CRM data.

Voila! You will now be automatically brought to a PowerBI Dashboard included as part of that content pack. During the next several minutes, you won't see any data here as PowerBI downloads the data from CRM, but don't fret, data is on its way!

If you don't want to use Microsoft content packs, you can alternatively click Get in the My Organization tile in Step 1 to access any content packs that have been published by other users in your organization. These content packs might include your organization's custom fields and custom data types.

That's all for the blog today. Want to learn more about PowerBI and Dynamics CRM? Check out our FREE Webinar on Demand, Power BI Showcase. And make sure you sign up for our next webinar, How PowerObjects Uses Dynamics CRM for Lead Gen, to get an exclusive look into how we use our CRM data to achieve results.

Happy CRM'ing!