We were named the global 2019 Microsoft Dynamics 365 for Customer Service Partner of the Year!
The Dynamics 365 for Customer Service Partner of the Year Award recognizes a Microsoft partner that excels at providing innovative and unique customer solutions based on Microsoft Dynamics 365 for Customer Service. It demands demonstrated business leadership and consistent customer success, with strong growth in new customer additions and cloud revenue while maintaining and growing the existing customer base. See our press release here: PowerObjects recognized as Winner of 2019 Microsoft Dynamics 365 for Customer Service Partner of the Year.
We were also named Microsoft’s global 2019 Financial Services Partner of the Year!
The Financial Services Partner of the Year Award recognizes a Microsoft partner organization that excels at providing innovative and unique services or solutions based on Microsoft technologies to Financial Services customers, demonstrating thought leadership in their industry. It requires demonstrated business leadership and success through strong growth in new customer additions and revenue by leveraging the latest Microsoft technology as the solution platform. See our press release here: PowerObjects recognized as Winner of 2019 Microsoft Financial Services Partner of the Year.
We were also named a Finalist for the Business Applications PowerApps Partner of the Year!
This award recognizes a partner that excels at providing innovative and unique IP built on top of the Microsoft Business Applications platform (Dynamics 365, CDS, PA, etc.). Winners must have demonstrated success on a global scale by providing industry specific solutions that help customers transform their business in this digital age. Nominees will also need to demonstrate a proven track record of cloud business growth driving not just driving platform sales in addition to their own solutions but also Microsoft Office 365, Microsoft Flow, Power BI solutions, and other value-adding Azure services provided by Microsoft.
Forgive us for patting ourselves on the back for one blogpost but this is really huge news and a true testament to the innovation and quality of work PowerObjects provides for our clients! Our blog will resume normal programming tomorrow…
Happy Dynamics 365'ing!
A Tour of Our Partner of the Year Awards
Last week, we posted about the recent announcement from Microsoft that PowerObjects has been recognized with two 2019 global Partner of the Year Awards:
In today’s post, we thought we’d share a couple of examples of some of our Financial Services and Customer Service work!
Dynamics 365 for Customer Service: Sovereign Housing Association
With 56,000+ homes and 130,000+ customers and tenants, Sovereign is one of the largest housing associations in the U.K. They recently initiated a digital transformation strategy that included the implementation of modern, customer-focused, and scalable technology. Specifically, they sought a technology solution that would enhance the customer service being provided in the contact center, improve the tenancy management capabilities of the housing offices, and create efficiencies across all customer interactions. At the heart of the project was partnering with PowerObjects to deploy Dynamics 365.
Implementing Dynamics 365 was the obvious starting point, but the partnership between Sovereign and PowerObjects was especially focused on integrating Dynamics 365 with Sovereign’s multiple websites to introduce self-help options and enable tenants to fully engage in the management of their own homes.
Moneris Solutions Corporation (Moneris) is Canada’s largest processor of credit, debit, wireless, and online payment services for merchants in virtually every industry segment. They process more than three billion transactions annually. With more than 350,000 merchant locations throughout Canada, Moneris provides the hardware, software, and systems needed for organizations to improve business efficiencies and manage payments.
Moneris identified that their legacy ticket management system lacked the ability to scale into a full-fledged CRM. Their customer service representatives required more efficient processes and their knowledge base was not integrated into their other systems.
Through a partnership with PowerObjects, Moneris now uses Dynamics 365 for case management, field work order creation, approval management, customer notifications, marketing campaigns, sending surveys, social listening, knowledge articles, Unified Service Desk, and more. Since deploying Dynamics 365, they have seen a 4% reduction in average handle times and a 5% increase in first call resolution.