In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
Historically, the CRM workloads for Dynamics 365 contained Sales, Service and Marketing functionality as core or base system functionality. Recent functionality such as Field Service or Project Service were offered as apps or solutions that can be installed as required. There was not an option to exclude Sales, Service, or Marketing. For example, if an […]
Recently, FierceHealth and Keri Silvernagel from PowerObjects teamed up to lead a webinar on physician referral management. This webinar centered around the changing healthcare industry and how these changes will drive different needs in referral management. With these topics in mind, the present and future healthcare environment is perfect for Dynamics CRM and its ability to offer […]