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for Microsoft Business Applications

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Power Virtual Agents

Power Virtual Agents: Making Chatbots Intelligent

In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.

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Power Automate

Power Automate Sets the Stage for Intelligent Automation

In this post, we explore the robotic process automation (RPA) feature of Power Automate and we show you how to set up and run a simple RPA.

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Dynamics 365 Customer Service

When Artificial Intelligence Fuels More Personal and Efficient Customer Interactions

In part three of our three-part series on customer service, we discuss how Microsoft’s Artificial Intelligence Technology can help organizations improve customer service delivery.

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Dynamics 365 Field Service

Introducing Field Service Portal

In this blog we cover the basic features of a brand new out-of-the-box Power Apps Portal application called Field Service Portal.

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Announcements

HCL-PowerObjects Named Finalist for 2021 Global Microsoft Partner of the Year Award… Twice!

HCL-PowerObjects was named a finalist for the Microsoft Global 2021 Dynamics 365 Sales and Dynamics 365 Marketing Partner of the Year Awards.

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Dynamics 365

Microsoft Dynamics 365 Customer Voice

In this blog we give an overview of Microsoft Dynamics 365 Customer Voice and provide steps on how to get started!

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Power Virtual Agents

Power Virtual Agents: Taking the Chatbot Game to the Next Level

In the first of our two-part series dedicated to exploring Microsoft Power Virtual Agents, we discuss what Power Virtual Agents is and what it can do.

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Dynamics 365

Leveraging Dynamics 365 Customer Engagement Data via the TDS Endpoint with Power BI and SQL Queries

We show you how to enable the TDS endpoint, interact with your data via Power BI and SQL Server Management Studio, and take advantage of query folding in Power BI.

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