Category Archive


The CRM Minute: The Future of Customer Care and Field Service Management [VIDEO]

The CRM Minute: The Future of Customer Care and Field Service Management [VIDEO]

As the customer care and contact center industry transforms, consumer behavior is changing the way customers want to be serviced. It’s more important than ever to provide excellent service in order to win customer loyalty. Today’s customers are more informed and more connected than ever before. The number of channels that customers use to voice […]

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The CRM Minute: Think you know what CRM can do? Think again! [VIDEO]

The CRM Minute: Think you know what CRM can do? Think again! [VIDEO]

If you are a Dynamics CRM user, you already know what CRM can do. But it begs the question: Is there anything CRM can't do? Many organizations use CRM to maximize their sales and marketing efforts and for its robust reporting capabilities, but CRM can do so much more! Did you know that you can use CRM […]

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The CRM Minute: Get to Know PowerSuccess [VIDEO]

The CRM Minute: Get to Know PowerSuccess [VIDEO]

If you've ever been curious about PowerObjects' PowerSuccess program, today Mike, our PowerSuccess manager, gives you all the answers you've been wanting!  PowerSuccess is a totally unique service-as-a-subscription program that gives you access to a CRM administrator and a long-term plan for success for a predictable monthly fee. It’s an affordable option for both those who are just […]

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The CRM Minute: PowerTrivia - Making Interacting with Your Customers Fun and Engaging [VIDEO]

The CRM Minute: PowerTrivia - Making Interacting with Your Customers Fun and Engaging [VIDEO]

Want to engage your clientele through SMS messages in a fun and interactive manner?  With PowerTrivia, users can leverage their PowerSurveyPlus, PowerSMS, and PowerWebForm subscriptions to create and track trivia games within CRM! Users can create custom messages for events like perfect score, incorrect questions, or even if the game has not yet started.  Game scheduling […]

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The CRM Minute: 5 Key Office 365 Integrations for Dynamics CRM [VIDEO]

The CRM Minute: 5 Key Office 365 Integrations for Dynamics CRM [VIDEO]

Small and medium sized businesses often face challenges with managing infrastructure and IT staffing. Oftentimes, those organizations think that CRM might not work for their needs. What you may not know, is that Microsoft's cloud does all of this for you with their subscription based model.  With the subscription platform, you don't have the large up front costs of […]

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The CRM Minute: Calling All CRM Trainers! Get Your Train the Trainer Certificate [VIDEO]

The CRM Minute: Calling All CRM Trainers! Get Your Train the Trainer Certificate [VIDEO]

  If you are implementing Dynamics CRM, at some point your organization will need some training! CRM trainers may be responsible for conducting a “train-the-trainer” within an organization or they may be training end-users directly. Either way, trainers need a foundational knowledge of everything CRM can do. Even if the trainers are not customizing CRM, […]

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The CRM Minute: The Mystery of

The CRM Minute: The Mystery of "The Cloud" [VIDEO]

We hear the term "cloud" used in the business world on a regular basis, but if you're like a lot of people, "cloud" is something you know, but might not necessarily understand fully. In today's episode of The CRM Minute, we are going to break down the mystery of the cloud by showing you what […]

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The CRM Minute: Living the Technology - Recruiting with Dynamics CRM [VIDEO]

The CRM Minute: Living the Technology - Recruiting with Dynamics CRM [VIDEO]

One of our Core Values here at PowerObjects is "Live the Technology," and it's not just our consultants and developers who live that motto, it's the whole team! In today's The CRM Minute, we hear from Terah Ramaekers, our Director of Talent Acquisition, about how she and her recruiting team use Dynamics CRM to track […]

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The CRM Minute: Top 5 Field Service Trends We're Seeing Now [VIDEO]

The CRM Minute: Top 5 Field Service Trends We're Seeing Now [VIDEO]

  The Field Service Industry is experiencing some explosive growth and is steadily becoming a focus for many organizations. Field service management is about more than just having the right tools for the job no matter where you are. It’s about being able to connect with your most important asset, your customers. There are some unique […]

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The CRM Minute: Monoprice and Parature - A Customer Care Story

The CRM Minute: Monoprice and Parature - A Customer Care Story

The customer care industry is changing. Elements like consumer behaviors and the evolution of technology are influencing those changes. Organizations focused on customer care need to evolve with their customers. Consider things like consumer channel preferences, consolidating consumer data, and utilizing a CRM system when looking at how your organization can bridge the gap between […]

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The CRM Minute: It's a Marketing Automation Double Feature! [VIDEO]

The CRM Minute: It's a Marketing Automation Double Feature! [VIDEO]

We have a marketing automation double feature for you today! Marketing is more than just generating leads. Marketing involves engaging with all your customers, but in order to do that successfully, you have to be using the right tactical tools for the job. CRM is one of those tools, and with the right strategy, you […]

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The CRM Minute: We Answer Your Burning Office 365 Questions [VIDEO]

The CRM Minute: We Answer Your Burning Office 365 Questions [VIDEO]

  Microsoft did a great job of listening to their customers when developing Office 365. Office 365 delivers the power of cloud productivity to businesses of all sizes, helping you save time and money and free up valuable resources. Learn more about how an Office 365 online subscription can benefit your organization and let us help break […]

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