In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
Here's how to leverage the Microsoft Dynamics 365 Connector for LinkedIn Lead Gen Forms to sync your Sponsored Content Leads in Dynamics 365.
In today's Dynamics 365 In Focus, our Director of Solution Design talks about the LinkedIn Sales Navigator and how it integrates with Dynamics 365.
Customers expect a seamless and consistent experience across the growing number of channels they are using to interact with companies. What we at PowerObjects are seeing in the marketplace, is that although organizations promote that they support a multi-channel or Omni-channel service model, in reality, very few actually do and most have siloed business units […]
Does your company have a Twitter account? While Twitter is a great way to connect with your customers and partners, it can also be a great way for your employees to see what your company is presenting to the outside world. Since Dynamics 365 is one of the first places many employees start their day, displaying […]
Feeling the struggle of generating leads through digital marketing? You're not alone and we're here to help! Because potential customers are constantly bombarded with digital ads, to stand out and get the results you're looking for, you're going to have to pay to play. Sites like Google, Facebook, Twitter, LinkedIn, and Bing all make their […]
In a world where your inbox is flooded with monthly newsletters, one newsletter stands alone. It's fun! It's informative! It's the PowerObjects Newsletter, also known as, CRM News You Can Use. We've been sending out a monthly newsletter to our customers for a long while now. Featuring Dynamics CRM news and updates, tips and tricks, […]
What we can't capture in words, we can sometimes convey through imagery. Now, in Microsoft Social Engagement (MSE), we can do both! Along with a slew of other product enhancements that have been introduced to the platform, the ability to include media with published posts on Twitter and Facebook has made engagement with customers all […]
Our PowerPack add-ons for marketing automation will set you on the right path to becoming a marketing automation master.
With it being Halloween, the other day I heard the 80's classic "Somebody's Watching Me" by Rockwell. Naturally it made me think of the "Follow" feature in Microsoft Dynamics CRM 2013. Record following is part of the social features of CRM 2013. When you follow a record, activity surrounding that record is presented to you […]
The integration between Microsoft Dynamics CRM and Yammer is now available for Microsoft Dynamics CRM Online customers. This blog describes the steps to set up and configure the integration for your organization. In order to do this, you must already be a Yammer Enterprise customer. Connecting Microsoft Dynamics CRM Online with Yammer After a Microsoft […]
It was announced at YamJam'12 and made clear in the Microsoft Dynamics CRM Statement of Direction that CRM will have a much deeper integration with Yammer. This is really exciting news on many fronts. But it's most important to realize that most organizations will likely replace the current Activity Feeds capability with the expanding Yammer […]
If you haven’t experimented with the Activity Feeds in CRM 2011 yet, they bring the concept of “social CRM” into your workplace. With activity feeds you can follow various records you are interested in and get updates posted to your wall. Some of the updates can be configured to appear automatically (for example: post an […]
The Microsoft Outlook Social Connector is a feature of Microsoft Outlook that combines ‘business and personal’ updates of all of your contacts across Outlook, Facebook, LinkedIn & Windows Live in a centralized location. In this post, we'll explore how to use the Outlook Social Connector in CRM 2011. Why is this important for Microsoft CRM clients? […]
As promised folks, here is a follow-up to Microsoft Dynamics CRM 2011 Activity Feed, Part 1 – Getting Started post. This second part looks more into the functionality of the solutions as well as demonstrate a couple neat things you can do. Let's jump right in….. Once you have selected all the entities you would […]
Did you hear? Microsoft Dynamics CRM 2011 Update Rollup 5 was released last week. We live and breathe Microsoft Dynamics CRM here at PowerObjects so it is no surprise that this big news.One of the cool new features is the much anticipated Microsoft Dynamics CRM Activity Feed. What is the Activity Feed? Activity Feed is […]
Well I guess we should be flattered!! Was just looking at a new Salesforce campaign today and it is aimed directly at Microsoft Dynamics CRM. I'm sure there are a number of reasons to single out MSCRM, but bottom-line I think they are worried about us deflating their cloud. I for one say let the […]