Read this blog to learn how you can extend Customer Voice and Omnichannel to report on agent and queue satisfaction.
In this post, we create a Power BI report using a view in Dynamics 365 Customer Engagement online and with the Tabular Data Streaming (TDS) feature.
In this blog we give an overview of Microsoft Dynamics 365 Customer Voice and provide steps on how to get started!
We show you how to enable the TDS endpoint, interact with your data via Power BI and SQL Server Management Studio, and take advantage of query folding in Power BI.
In this blog we walkthrough some steps to troubleshoot an authentication to Dynamics 365 using Azure Function v3 (.NET core).
PowerObjects is excited to congratulate five employees who have been awarded with FastTrack Recognized Solution Architect (FTRSA) awards!
In this blog, we share a lesson learned when using a Dynamics 365 Customer Engagement online data source connector, called Instance Web API, for Power BI reports.
What’s the difference between Project Service Automation and Project Operations? In this post, we provide an overview of Microsoft Dynamics 365 Project Operations.
In Part 2 of our Why Microsoft series, we cover five additional reasons that we and our clients choose Microsoft Business Applications.
In part one of our two-part "Why Microsoft?" series, we explore four key reasons why we and our clients choose Microsoft.
We’re often asked why Microsoft? We spell out why Microsoft Solutions are the way to go in this video!
As of March 21, 2021, Microsoft is deprecating the “Online” authentication type for Microsoft Dynamics 365 / CRM for the Customer Engagement product. Read this blog to learn what critical next steps you must take!
Learn how Microsoft Cloud for Healthcare can help healthcare providers with recapturing lost revenue and improving patient experiences.
Learn how Visiting Nurse Service of New York worked with HCL-PowerObjects to implement Dynamics 365 and the Microsoft Healthcare Accelerator.
In Part 2 of this three-part blog series, we review Azure Availability Sets and how they can provide an increased Service Level Agreement (SLA) without the need for Premium disks.
Learn how to use Power Automate to automatically move email attachments from your Dynamics 365 environment over to SharePoint and download a pre-built flow to import into your org.
