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Archive for Category: Dynamics 365

Dynamics 365

Extending Customer Voice and Omnichannel to report on Agent and Queue Satisfaction

September 9th, 2021

Read this blog to learn how you can extend Customer Voice and Omnichannel to report on agent and queue satisfaction.

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Dynamics 365

Dynamics 365 Customer Engagement View as Data Source with Tabular Data Streaming

August 17th, 2021

In this post, we create a Power BI report using a view in Dynamics 365 Customer Engagement online and with the Tabular Data Streaming (TDS) feature.

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Dynamics 365

Microsoft Dynamics 365 Customer Voice

June 29th, 2021

In this blog we give an overview of Microsoft Dynamics 365 Customer Voice and provide steps on how to get started!

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Dynamics 365

Leveraging Dynamics 365 Customer Engagement Data via the TDS Endpoint with Power BI and SQL Queries

June 16th, 2021

We show you how to enable the TDS endpoint, interact with your data via Power BI and SQL Server Management Studio, and take advantage of query folding in Power BI.

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Dynamics 365

Authentication to Dynamics 365 using Azure Function v3 (.NET core)

May 19th, 2021

In this blog we walkthrough some steps to troubleshoot an authentication to Dynamics 365 using Azure Function v3 (.NET core).

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Announcements

Once Again, 5 HCL-PowerObjects Solution Architects Awarded by Microsoft

May 17th, 2021

PowerObjects is excited to congratulate five employees who have been awarded with FastTrack Recognized Solution Architect (FTRSA) awards!

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Dynamics 365

Dynamics 365 Customer Engagement (CE) Online Refresh Limitation

May 13th, 2021

In this blog, we share a lesson learned when using a Dynamics 365 Customer Engagement online data source connector, called Instance Web API, for Power BI reports.

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Dynamics 365

Improve Work Breakdown Structure, Revenue Recognition, Resource Scheduling with Microsoft Dynamics 365 Project Operations

March 23rd, 2021

What’s the difference between Project Service Automation and Project Operations? In this post, we provide an overview of Microsoft Dynamics 365 Project Operations.

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Dynamics 365

Why Choose Microsoft Business Applications to Solve Your Business Challenges? Part 2

March 18th, 2021

In Part 2 of our Why Microsoft series, we cover five additional reasons that we and our clients choose Microsoft Business Applications.

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Dynamics 365

Why Choose Microsoft Business Applications to Solve Your Business Challenges? Part 1

March 11th, 2021

In part one of our two-part "Why Microsoft?" series, we explore four key reasons why we and our clients choose Microsoft.

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Dynamics 365

Why Microsoft? [VIDEO]

March 3rd, 2021

We’re often asked why Microsoft? We spell out why Microsoft Solutions are the way to go in this video!

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Announcements

Scribe Azure AD App Configuration

March 1st, 2021

As of March 21, 2021, Microsoft is deprecating the “Online” authentication type for Microsoft Dynamics 365 / CRM for the Customer Engagement product. Read this blog to learn what critical next steps you must take!

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Dynamics 365

Patient Outreach by HCL-PowerObjects: The Microsoft Cloud for Healthcare

February 23rd, 2021

Learn how Microsoft Cloud for Healthcare can help healthcare providers with recapturing lost revenue and improving patient experiences.

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Dynamics 365

Another Success Story: Visiting Nurse Service of New York

February 2nd, 2021

Learn how Visiting Nurse Service of New York worked with HCL-PowerObjects to implement Dynamics 365 and the Microsoft Healthcare Accelerator.

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Dynamics 365

Azure Availability Blog Series, Part 2 of 3

January 28th, 2021

In Part 2 of this three-part blog series, we review Azure Availability Sets and how they can provide an increased Service Level Agreement (SLA) without the need for Premium disks.

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Dynamics 365

Using Power Automate to Automatically Move Your Email Attachments to SharePoint

January 26th, 2021

Learn how to use Power Automate to automatically move email attachments from your Dynamics 365 environment over to SharePoint and download a pre-built flow to import into your org.

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