In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
As we ramp up for the new year, we thought it would be fun to do one final #ThrowbackThursday to take a look at PowerObjects’ top 10 most popular blog posts of 2016. Here we go!
Coming in at #10, Terah Ramaekers, our Director of Talent Acquisition, shares how she and her recruiting team use Dynamics CRM (now known as Dynamics 365) to track applicants through the recruiting process. From applications, to hiring, to onboarding, the team uses CRM to manage the whole thing. This is a great example of one of our Core Values here at PowerObjects, "Living the Technology." It's not just our consultants and developers who live that motto, it's the whole team! To learn more about our Core Values and what it means to be part of the PowerObjects team, click here.
In the two short months since this video was released, it's racked up enough views to nab the title of the 9th most viewed blog post of the year! One of our resident Dynamics 365 experts, Cecilie Norgaard, addresses questions that our customers have asked to help everyone understand Dynamics 365 more fully. To explore all of the Dynamics 365 resources that we've created since the release, you can also check out our Dynamics 365 landing page.
Remember the old adage, "a picture speaks 1000 words"? When gathering CRM requirements, that is often more accurate than one may realize. Creating visuals to aid in requirement sessions is nothing new. However, being able to create them to look identical to the actual product is rare. To do so for FREE, provided you are subscribed to Office 365 or have access to a recent version of Visio, sounds too good to be true. Luckily for you, it isn't!
In case you missed this blog post on its first time around the block, make sure to download your two free templates today!
We planned. We prepped. We pumped our fists in excitement. After months of eager anticipation, the 2016 CRMUG Summit was an absolute blast for the entire PowerObjects team! Take a look at how it all went down in our 7th most popular blog post of 2016.
Before the introduction of Dynamics 365, Microsoft introduced two new CRM client-side API additions for Dynamics CRM: Web API and Autocomplete... and boy are they popular, making this blog post the 6th most view post of the year.
To learn about the features of Microsoft's latest release, Dynamics 365, sign up for our free upcoming webinar series on CRM for Dynamics 365 – starting January 5th!
Marketing is more than just generating leads. It involves engaging with all your customers, but in order to do that successfully, you have to be using the right tactical tools for the job. Our SVP Dean Jones talks about how CRM is one of those tools and how, with the right strategy, you can seamlessly integrate your marketing efforts with CRM and other PowerPack CRM Add-ons.
4. The CRM Minute: 5 Key Office 365 Integrations for Dynamics CRM
Small and medium sized businesses often face challenges with managing infrastructure and IT staffing - but, as our 4th most popular post of the year will tell you, it doesn't have to be that way! Kyle Welliver breaks it down to explain how CRM Online and Office 365 can work for your business, no matter the size.
If you are implementing CRM for Dynamics 365, at some point your organization will need some training! Coming in at spot #3, Gretchen Opferkew, PowerObjects' Director of Education, gives an overview of our Train the Trainer offerings. For a full overview of what Gretchen and her team have to offer, click here.
Since Dynamics CRM 2016 was released earlier this year, people have been pumped about its new features. Tad Thompson from our awesome Education team is here to tell you all about it!
Make sure to also catch Tad in our upcoming webinar series on CRM for Dynamics 365, running on Tuesdays and Thursdays from January 5th through February 2nd.
Can we get a drum roll, please?!... Coming in as our #1 most popular blog post of 2016, our SVP and #1 CRM enthusiast, Jim Sheehan explains why you should choose CRM.
Thank you for being part of our year! If there are other blog posts that didn't make the list but were YOUR favorite this year, let us know in the comments section!
We are excited to see what your favorite blogs are in 2017 – we have some exciting posts coming your way so stay tuned. And as always, Happy CRM'ing!