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Microsoft recently announced that for Dynamics 365 Team Member licenses purchased during or after October 2018, license-based access will restrict users to a set of designated app modules: Customer Service Team Member, Sales Team Member, and Project Resource Hub. Users with these Team Member licenses will no longer be able to access the Customer Service Hub, Sales Hub, or custom app modules.
During the early access phase (Wave 1 release), users with Team Member licenses will be able to preview the designated app modules mentioned above alongside all existing apps in a Sandbox org. Once license enforcement is turned on in April 2020, unentitled apps – such as Customer Service Hub, Sales Hub, and custom apps – will no longer be accessible.
To enable the early access preview, follow the steps below:
Go to a Sandbox environment. Select Manage in the Updates box.
Click <Update now>.
Once all the Wave 1 release content has been completed, go into your Sandbox environment.
Under My apps on the top left, you will see that the Sales Team Member designated application is accessible to preview.
For any additional questions about Wave 1, please reference this Microsoft document: https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave1/
Additional information regarding the Team Member license lock down can be found here: https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave1/dynamics365-sales/license-enforcement-users-new-team-member-licenses