In the second of our two-part Microsoft Power Virtual Agents series, we examine the difference between Chatbots and Intelligent Chatbots, and how AI can elevate chatbot capabilities and improve user experience.
PowerSocial allows CRM users to post messages on LinkedIn or Twitter, all from within the comfort of their CRM system. It's as easy as choosing a publisher, creating a message, and posting! But, of course, not just anyone can post using PowerSocial. PowerSocial also includes the ability to require approval before posts are blasted out into the wilderness of the social media sphere. PowerSocial also makes it easy to keep a consistent flow of messages going out, by allowing users to schedule messages to post at a specific date and time.
With PowerSocial, you can not only post from within your CRM, but you can also monitor specific people, hashtags, groups, companies, etc. In addition, you'll be able to turn incoming messages into contacts or leads, and respond to posts or repost from within CRM. If you are a social media nut, then PowerSocial is the PowerPack Add-on for you!
One unique feature of PowerSocial is the ability to schedule out posts. Being able to schedule out posts will enable users to set up posts to be sent out in the future. This will remove the daily inconvenience of having to Tweet or post information to LinkedIn or Facebook. Now you never have to go a day without contributing or keeping current in the social media world!
1. Navigate to PowerPack.
2. Navigate to Social Publishers.
3. Select the desired Publisher.
4. Select Add New Social Post.
5. Proceed to fill out the details of the post:
The Approve checkbox is only able to be used by those who are PowerSocial Admins or are PowerSocial users with extra permissions to approve posts. The checkbox needs to be checked for a post to go through.
Please Note: If a user has approval rights and a post is created with the required fields filled in and selects Save and Close, the post will send regardless of whether the Approve checkbox has been checked.
The Social Post Type allows you to choose the type of post.
The Message will be the body of the post. In this example, the link was shortened into a short Bitly link to save characters in the post. Click Save and Close.
Upon approval, this post will go out as scheduled onto the designated social media site, depending on the publisher chosen. All posts may be viewed when the specific publisher is opened from the Social Publishers area.
Thanks for your interest in PowerSocial. Should you have any questions, contact us at 612-339-3355 or email email@example.com. Remember, your trial will expire 30 days from the date of installation. If you are interested in subscribing, go back to the configuration screen and change "try" to "subscribe" and enter your credit card information – you will be charged $1/CRM user/month.