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We recently ran into an issue where the CRM 2011 help menu would display the error Internet Explorer cannot display the page, once we configured IFD.
This is a known issue by Microsoft and they will be releasing a fix in an upcoming rollup.
The workaround below is what we used to resolve the issue:
Resolution:
* please perform the database backup and perform the steps below:
Use MSCRM_CONFIG
select helpserverurl from configsettings
Use MSCRM_CONFIG
Update configsettings
Set helpserverurl = ''
IISRESET
Happy CRM'ing
Can you confirm that this is a rollup 1 system you are having this problem on? They were supposed to have fixed this is Rollup 1 I heard.
Yep - had UR1 on all servers
A Microsoft employee said this was fixed in UR 1 in this thread: http://social.microsoft.com/Forums/en/crmdeployment/thread/be72bceb-6cc4-4d9a-880f-4c8da9978cf6
Hmm. he must have been mistaken. I am going to post the link to this post in the thread so other people don't think that UR1 is the answer.
Very helpful post; thank you. Fixed our problem. We have CRM 2011 on prem with IFD and Update Rollup 3. Help files were not displaying at all. I deleted the data in the field suggested above and it fixed my problem completely.
- Bravo!
I just loaded CRM 2011 IFD and updated with Update Rollup 6 and still experienced the help page issue. The database was, indeed, hardcoded to the internal servername. I updated to '' as in the fix above (that's two single quotes). Thanks!