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Change Management is an often foreign concept, and yet, everybody thinks they understand it. Successful Change Management practices can save companies tons of time, money, resources, and perhaps most importantly it prevents talent from seeking new employment. Realizing how powerful this practice can be, we talked with one of PowerObjects training and Change Management consultants, Sara Jo Justice, to provide you with some must know Change Management information. If you're seeking these services from PowerObjects, check out more here.
First things first, in three sentences or less, what is Change Management?
Change Management is a process designed to increase the probability of success, acknowledge and address employees resistance to change, build communication practices that support the organizations goals, and support and equip transitions within all levels of a company.
How does implementing Change Management best practices help an organization?
Change Management effectiveness is driven by employees adopting and using the system to drive the organization's KPIs and goals. Without effective Change Management, organizations will not have a way to plan for and measure the results that they are looking to achieve.
ROI on Change Management is difficult to definitively label, but it's consistently shown to be effective. What is the number one metric (quantitative or qualitative) that an organization should look to for proof of positive ROI?
True ROI in Change Management is understanding the Ultimate Utilization of the project implementation. Part of the process is having an organization "define" what success looks like to their organization at the beginning of a project so that they can truly measure through adoption, feedback, project performance, and readiness assessments if they have met their project objectives.
How do Change Management consultants differ from a business analyst? Don't business analysts already look at organizational impacts of a project?
While both roles are critical to the success of a project, the Change Management consultant will really be focused on the significance of the change from current state to future stage. Based upon this change, communication, training, and resistance strategies are developed.
What's the most common Change Management mistake you see businesses make?
Starting the Change Management and communication discussions too late in the game. By the time they realize there is an adoption problem, a lot of the "damage" may have already been done. People like to hear what is going on early and often.
What's the most common misconception of Change Management?
"We don't need Change Management, because everyone is excited for this change." Even when an organization is looking at an improvement to their current status quo, that doesn't mean there won't be bumps in the road. Every individual has a different attitude toward change because resistance doesn't occur in a vacuum. Employee personal lives, their career plans, the degree to which the change affects them, and their history with change … their perspective can vary greatly!
Last, but not least: why do you love being a Change Management consultant for PowerObjects?
There is a great amount of personal satisfaction that comes from not simply tossing someone a manual and telling them what they need to do, but rather, helping an individual see how their day-to-day activities impact their organization's ability to see success. Helping everyone see that they are an important part of the whole is better than just a "lightbulb" moment; it is tantamount to a "giant spotlight" moment.
Have questions about training or Change Management services through PowerObjects? Our expert trainers, including Sara Jo, are on standby. Contact us!
Happy Dynamics 365'ing!